Sunset Ridge Guest House

after a hire car breakdown (thank goodness it happened in Rustenberg at the Shell petrol station) we eventually arrived at our destination with the help of an Uber arranged for us by the emergency service on behalf of Alamo. We were shown to our room by the lovely Comfort. The room was large with a big bed , and old fashioned furniture. The bathroom complete with a huge walk-in shower with various "water features" and there was also a big bath /jacuzzi. The shower was quite powerful, but many of the find rubber nozzles were blocked. Apart from being totally shattered, we hadn't had anything to eat, and were also surprised to hear that the local italian pizza place didn't deliver. Comfort came to our rescue and made us couple of omelettes - so so appreciated! Breakfast the following morning was ok. we had plenty of fresh bread to make toast, a great variety of jams and coffees. Our replacement hire car arrived in the form of a toyota hybrid something or other and off we went on our onward journey .... another adventure in the making

Service was good. Service was good. Service was good. Service was good. Service was good. Service was good.

I booked one deluxe double room with balcony, bath and shower and minibar..as advertised. No cansellation option was possible. The deposit was immediately taken from my credit card. I was placed in a small bedroom with shower only and balcony door that could not open...and no minibar.They then moved me the next day to a better room with beautiful view..but still no bath or minibar. The breakfast was very poor. No filter coffee... no cheese. The chocolate muffins were stale and probably a few days old. I was given no choice of how I wanted my eggs done . One of the other guests sent their breakfast back as they did not eat ham and did not want scrambled eggs. The plate of food was then placed in front of me. Without even giving me any choice ..it was definately the plate of food the other guest sent back to then kitchen. It was a croissant with ham and scrambled.eggs...already cold. I could not eat the cold eggs and asked for another croissant. They brought me a croissant that had been warmed up in the microwave for too long... totally inedible. No service or help carrying my heavy luggage down the stairs to my car on departure. I booked Sunset Ridge as I was looking for a better place to stay and thought I couldnt go wrong with a 4 star guesthouse.... Very dissalppointed.. I dont know if it was just because it was 1January and they were short of staff ... but that really is not an excuse. .

no Parking space and the manhole by the gate without the cordoning signs is one of the most scariest thing nearly fell in while reversing out. its danger in the making. it might the municipality was working ear the place but the danger is infront and the guest are in danger

Beautiful place at a spectacular location. However, management needs to have a talk with its staff. They were very noisy in the morning and actually woke me up. They converse at a very loudly - which I think it is very inconsiderate moreover knowing that there are guests at the establishment who might still be asleep.