Woodlakes Park by LIV Retreats

Booked a 2 night break just after new year in the executive lodge thinking it would be a nice little break. Lodge definitely needs some tlc the floor was damaged, bathrooms were very basic and dirty, broken and dirty furniture throughout. Dome was covered in bird mess.Floor damaged all throughout. Broken plug sockets. Firstly we arrive at 4.30 for check in and our hot tub wasn’t ready, a worker told us the water was dirty and needed emptying and refilling. Then there was no hot water in the lodge so he had to heat it up manually so it wasn’t ready till gone 8 at night.. we had no hot water till late the first night as the boiler had been off. Also on the first night we had a power cut so we were sitting in the dark with phone torches for about an hour while the park workers sorted it. Jacks resultants was closed the whole time we stayed (fully unaware) the other restaurant was shut all day when it said it was open and the healthy restaurant advertised online wasn’t even there anymore. There were no lights on for the woodland walk in the evening (as advertised online) so we couldn’t do that either. On our 2nd night jacks restaurants had a private party where there was extremely loud music, shouting etc till around 12.30 at night keeping me and my children up. I tried to call the emergency out of hours number while this was happening around 11.30 but it wasn’t in service. After we left I sent an email complaint which I had to chase up a response. I had to wait 2 weeks (I had to ask for a reply again) for them to offer me a % off a next stay. I then called the park direct where I spoke to the park manager who was very rude from the start basically accusing me of lying about the state of the lodge and just not being helpful at all… I said I don’t see why I’m having to chase responses from people so she asked for my number and put the phone down on me (extremely unprofessional and didn’t hear back from her). I have since had to call customer service (promised call backs 2 times and didn’t get it) emailed again to a response from them saying I’m being rude and aggressive (laughable) and they won’t offer me anything else. Customer service is shocking.

On arrival the receptionist was very welcoming, she was talking to us and explaining where our lodge was when she was rudely intrupted by a woman who i assume was to do with the cleaning. She chucked keys in front of her and spoke to the receptionist terrible. The receptionist kept saying I'm so sorry and even when we checked out she kept apologies for it. Other then that the place is amazing , very clean and peaceful and beautiful just ashame about staff that are rude

Arrived an hour earlier and was told our lodge was ready, which was a bonus!! There was miscommunication regarding the hot tub, but was soon rectified. Lodge was cosy until we went to bed. The mattress was terrible, u could feel every spring!! My husband went to the office and given a single quilt for us to be put on top. We had to flip the mattress, which was a little better. We came for new year and was really looking forward to walks around the enchanted forest, but wasn't open!! We visited Jacks restaurant for a drink. Found the young lad very rude!! Wouldn't even look at us when we were ordering and looked over us when he spoke to us. We booked a meal at pan asia which was OK and was told it shut at 9! When I rang to book it the lady told me they would be having a dj on for new years eve, which we were looking forward to!! Electric went off for around 45 mins, no one came to tell us what was going on, we just had to sit in darkness until it came back on. I definitely won't be returning. It was so disappointing and definitely not worth the £700 we paid It could be a lovely site!!

The location was lovely and although our Lodge was tiny it had everything we needed. Hot tub had already been turned on so was lovely and warm. The evening went good until it was time for bed. The pillows were awful, all lumpy and very flat. The mattress was terrible, every movement you could hear the springs moving and dug into you. The next morning I woke up and had severe back pain. We went to the office to see if there was anything that could be done with regards to the mattress and was told no. Only thing the staff could offer was a couple of spare quilts to put down first and to leave a review. They said they were in process of management change. Nothing was open, no activities. I know it was December but then the activities shouldn't have been advertised. Jack's and pan asia were also closed meaning you had no choice but to drive and eat out. The next day the bruising started to appear on my back. Wouldn't return.

Booked for two nights as a pre xmas and cancer respite. Acorn 2. Previous review slamming it down bear nothing to what we found. Wooden inside, wonderful. Heating can be made too hot so no issues there. Easy to set temperature to comfortable. Shower room really nice for size of the pod. Enclosed part is small but totally private. Hot tub absolutely steaming. Used it about six times in all. Wonderful!. Down side. Restaurants are only two and shut on Mondays and Tuesdays. Used the thai(converted double decker bus) superb food , pricey but worth it!. The pod door was awful to lock and open.. needs realigning. It worked but as wooden etc in a wooden pod it has warped slightly. The pod was immaculate!. Reception lovely and rang us on the day prior to travelling. This is not a hotel or a bnb.. its glamping. That's the way to describe it. For us. Wonderful

Mixed feelings about this night away. Let's start with the positives: Oasis lux 9 backed onto open land so not overlooked on the veranda or spa bath ( not hot tub as advertised but I'll add that to the negatives) or sauna. The lake, Alpacas and Jacks were well thought out and the woodland walk was very peaceful (we were the only guests doing it and it was during term time so no children). Food in Jacks ok and service was very friendly. The 'mobile home', which is what they are was clean. Negatives: There was not a hot tub as advertised but a spa bath with very gentle jets (although i have to say being in it, outside, at night was a lovely experience. Only one (not new!) Toilet roll No bathroom products (the advert stated there were so we hadn't taken any!) No hairdryer Only one small towel each... not nice!!! An extremely strong smell of gas around the caravan next door, reported via emergency number and text but very slow response to it. Turns out to be a drain problem! The spa bath, despite them being chased shortly after we checked in, was never cleaned. Didn't expect to have to clean it before use and would suggest they find a way to cover when not in use. Reported all to the reception on check out but she didn't really seem bothered.