Rainbow Ruiru Resort

Thought this is a top class Hotel....well its a hotel aft'rall. no wifi.....average hotel with normal expectations......alright ....no Wifi, abit overrated as premium....anyone to prove me wrong? ..........................................in thought this is s five star, but far from it

Very disappointing.not as displayed on website....Leaking sink, no hot water,no bathtub stopper,no toilet brush,no hangers,no shower curtain,dirty &slimy swimming pool.l was changed from one reserved room to another one.

Rainbow hotel is centrally located within Ruiru town, and is accessible easily from both JKIA Via Eastern bypass or and rail which passes not soo far way from the establishment. Furthermore, the hotel is hardly 500 mtrs from a major superhighway connecting the eastern region of Kenya to the capital. Besides the ample parking for all visitors, you can enjoy their swimming pol at no extra cost if a resident. The rooms are pretty spacious and there services on another level. For conference meetings, you will have a variety of rooms to choose from, from upthe top floor to ground floor where a number are located and not to mention prices which are really well thought of.

Booked this hotel for a few nights and told all rooms quiet when making this request. On one night we couldn't sleep until gone 1.00 due to very loud PA from function in the hotel. It took 3 requests and the managers involvement before the noise was turned down!! Informed it was because the people in the function room were drunk but this makes no difference!! Perhaps functions are more important at this hotel than residents that wish to sleep!! All amenities at the hotel have to be paid for besides the pool and after the first two occasions of providing milk for tea and coffee in the room they started charging us for request for a little milk, presenting us with two large glasses!! Breakfast has to be pre-ordered, with little choice offered but still managed to get the order wrong!! On several occasions that got requests wrong even when Swahili used!! The water to the rooms was only moderately warm in the evening, and in the morning was cold!! On check - in, told they had a problem with the hot water which would be sorted by evening but evident this is a long-term essential issue!! The wash basin tap was loose, with no water coming from hot water side and even though reported it was the same a week later!! We noticed stains on the duvet cover and evidence that the room is hardly cleaned!! This hotel claims to be a resort with a 3-4 star rating but have stayed in 2 star hotels that provide the basic essentials to be far superior. We are rarely drawn to criticise buy unfortunately this establishment warrants it!!