Hotel in zona Abbaye du Cœur-Immaculé de la Bienheureuse-Vierge-Marie à Keur Moussa, Rufisque

On the date of my arrival (May 20, 2024, at 8am) the receptionist who attended to me was rude, rude, unavailable and very aggressive. She did not provide me with information regarding access to the room, she refused to insist on my payment via Visa credit card, she refused to clearly write her name so that I could report her bad behavior. The room I stayed in did not correspond to my reservation instructions through HRS (from the World Bank), it did not have a view of the sea or pool. The mattress was extremely soft, without comfort, which prevented me from sleeping well, I needed a more rigid/orthopedic mattress, as I was at work and it is very important to be able to rest well and wake up without back pain. It was not a pleasant experience at all.

Its location by a cliff on the Corniche Est, close to the water and with great views from all rooms over the ocean, is quite special. One morning we had the pleasure of having a Black Heron (Egretta ardesiaca), which only lives in Africa, sitting for quite some time on the railing of our balcony. The room itself was fine. I mainly missed a light by the writing desk and the wardrobe was rather small with not much storage space for two. At least there was enough of it by the washbasin in the bathroom. The doors to the rooms are as on a ship. One of the best points here - maybe we were just lucky - was the fact that our room got serviced every day, when we had breakfast. Less happy we were with the other staff, with the food and with the bar. At reception they never looked up, when one entered, usually being busy with their chewing gum. The waiter in the restaurant reserved according to my wish a table for us, but this was not difficult, since hardly anybody ever had dinner here (unlike the restaurant 'Lagon 1' next door, by the same French-Senegalese owner). The waiter then came to take the orders with a toothpick in his mouth. The barman was unfriendly with a touch of arrogance. Most of the dishes in the menu card at the restaurant, as well as drinks from the card in the bar were not available. There were several beers mentioned, also some draught beers, but all they had was one kind of local bottled beer. Also except for the big TV screen and the area behind the counter the whole bar was dark, since apparently there was a problem with electricity. My wife gave back on the first evening at the restaurant the 'Boeuf grillé', ordered à point, since it was too tough to chew. At least she got instead a fish dish with 'thiof' (white grouper). The next day I was alone there, since my wife preferred not to eat. Thus I had first a 'Carpaccio de Poisson', which was good, and then a very dry 'Poulet grillé', accompanied by Gratin Dauphinois. Salt and pepper I had to get myself from other tables, since the waiter was absent. For breakfast there is a buffet with items not getting replaced, when all is used up, so it is better to show up early. Positive was the choice of soft French cheeses, even pork ham was to be had. Coffee came from a machine, which could not be used in self service, but had to be asked from a waitress. Until they got to know us the wrong type of coffee was given, but then we always had an excellent 'Café crème'.

We chose this hotel due to reviews here and the location in Dakar. Having traveled in various African countries it sounded like a good deal. We arrived after busy working days in Senegal (for my wife) and Burkina Faso (for me) in the Oceanic. So we needed some calm and quiet and thought - since the hotel is away from the main streets - this would be alright. It was a Thursday night during the Football World Cup 2022 - we would have expected some noise, but since all the games had ended at 21:00 - the night should be calm and quiet. We had some food outside and arrived for the night at about 23:00 with a tremendous noise. - ”oh, it's just the neighbours, they will stop at midnight” - that's what we were told at the reception - this happens every Thursday - apparently. Now if you check my pictures - you can see there is absolutely no noise canceling in the rooms - neither the door, nor the window keeps even a whisper outside - but especially no bass from a 200.000W Karaoke machine. So - incredible noise until about 00:15 - then slowly but steadily the noise went ... We were told this only happens on Thursday - so we left Dakar on Saturday for a tour and decided to give the hotel another go for two nights on our return to Dakar before we headed back home. Big mistake. We arrived back on a Tuesday about a week later. After a long trip all through Senegal - again - for some quiet winding down. And then it started - Tuesday night - Metallica in your room - I am serious - even if I raised my computer volume or the TV volume to the max - no way it could be louder than the noise that entered from the neighbours. Incredible. 22.00 - the receptionist went over to the restaurant and asked them to turn the music down - result: the music volume in the room went down from Metallica, let's say to Johnny Hallyday. So I went down again at 23.00 and asked the reception to go over there again, to call the owner, the police or to find us another room. Now the nigh**are starts. The receptionist was repectless and told me to find a new hotel - if I am not happy with my room and the noise. He will not call the police - and the owner already called the neighbours - everyone helpless - as we found out. I stayed at the reception until 00.15 - the music was still going strong - we were offered nothing - they were helpless and the receptionist rude (he never came back to say he was sorry, neither did the owner encourage that - since we met him again the following night - he barely looked at me). The next morning the owner of the hotel came to explain to us, that there is a political issue and that he can not do anything about the noise. The police will not do anything (that is what he was telling us) that's why he will never call them. Well - if you never try, you never know, as Coldplay said. He told us that they had an agreement, that there will only be noise on Thursdays - we saw how that agreement worked out... And what an agreement that is - I guess that should be

Hotel centrale molto bello e pulito, le camere sono accoglienti e il letto super comodo !!!personale gentile e colazione ricca !!! Abbiamo pranzato in piscina con una suggestiva vista sull’oceano e il cibo e è molto buono !!!Lo Consiglio !!!

L'amore l'aveva amato! Era così rilassante, dormiva nel suono delle foglie di palma che si muovono nel vento. Ambiente tranquillo, personale amichevole!

Passato due settimane in ottobre/novembre 2022 con un grande gruppo di formazione. L'hotel è perfetto per le riunioni d'affari. Il cibo è grande, le camere sono spaziose, con con operazioni d'aria, generatore di backup, bella piscina. Letti laser e comodi. Il personale era molto amichevole e utile soprattutto per noi Anglophile’s. Erano bilingue e hanno ordinato qualsiasi problema. In particolare Oumy di servizi di conferenza e Oureye al desk front

Upon arrival, I was warmly welcomed by the hotel staff, and Rama Sow, the brilliant receptionist, truly stood out. Her professionalism, attention to detail, and genuine warmth made me feel instantly at home. Rama went above and beyond to ensure that all my needs were met, providing valuable information about the hotel's amenities and local attractions. Her commitment to outstanding service left a lasting impression and set the tone for the rest of my stay. Throughout my time at the Radisson Blu Hotel, I had the pleasure of being assisted by M****l Deyta, whose service was nothing short of exemplary. His friendly demeanor, attentiveness, and willingness to go the extra mile for guests truly made a difference. M****l consistently exceeded my expectations, ensuring that my requests were handled promptly and efficiently. His dedication to providing exceptional service is a testament to the hotel's commitment to guest satisfaction. Now let's talk about the culinary experience at the hotel, which was truly outstanding. Chef Hasan Masoud and his talented team deserve immense praise for their exceptional food selection and quality. Each meal I enjoyed at the hotel's restaurant was a gastronomic delight. The diverse menu showcased a fusion of local flavors and international cuisine, all beautifully presented and bursting with exquisite flavors. Chef Hasan's culinary expertise and attention to detail were evident in every dish, and his passion for creating memorable dining experiences shone through. Whether it was breakfast, lunch, or dinner, each meal was a feast for the senses.