Birmingham South (Rubery)

Good location, not far off the M5 junction 4. Quiet location. Evening very good with helpful staff, breakfast very nice and for me great choice for Vegans.

This hotel was perfect for our family trip to Cadbury World nice and close and outside the clean air area so no extra fees to pay !

This was a friendly, hotel staff were extremely polite upon arrival. Children were happy with surprise colouring set in the room.

Perfect one night stopover; staff attentive and friendly; rooms clean and good value; good value breakfast before heading off again

We stayed one night in this Premier Inn and glad we only booked the one night... 1. We had blood stains on our duvet, which we noticed at 11pm and since we didn't walk down the long corridor & floors to get to reception (as the lift was broken & I have a knee injury) and decided to take the duvet out & sleep on the cover alone (luckily the room was extremely hot) we did not report at time and waited till the morning, so this is not covered by the good night's sleep guarantee! I was given a piece of paper by reception to ring guest relations but struggling to talk to them. 2. The Brewers Fayre next door... Is by far the worst restaurant we have ever been in. It was dirty, inside, sticky tables, ripped wonky chairs and the outside area was so run down, empty drinks lying about tables, broken seats, weeds etc.. We ordered 2 main meals & just before 8pm went to order desserts, we were told the kitchen was closed as the chef had been working all day. We then overheard a waiter asking a couple if they wanted desserts, we stopped to ask him, then another waiter came out saying no more food was being ordered and the couple he had asked would not be getting a dessert, this was at 8pm on a Friday evening. So they were happy to serve us main meals but no desserts, so we could not finish off our meals. 3. Breakfast.. Unfortunately this was also at the Brewers Fayre next door. We walked past the outside area, still covered in the dirty glasses from the night before! There was one young waitress on & she told us just to sit anywhere, that's the only service we got. There was hardly any food on the hot plates, no bread for toast, no one around to ask any questions, it was a total shambles! Other guests were walking around too wondering what was going on. To top it off there was a huge board, clearly for staff in front of all customers, saying Sell, Sell, Sell.. For desserts, sides, upgrades, onion rings, Morretti etc! Whoever is the Manager of this site, needs to be let go, it was the pits!! I will say the reception staff at the Premier Inn were both friendly enough but the cleanliness of the hotel rooms and the restaurant next door were both extremely poor. This has certainly put us off staying at a Premier Inn in the future.

Hotel not too bad although the rooms are a little tired and things which matter on a business trip, like sockets and phone charging points didn't work. The worst thing about this stay was the restaurant next door. All food and particularly the breakfast was very poor quality. Staff were hopeless and uninterested. Avoid the restaurant and eat elsewhere

Really good stay at the hotel , would give 5stars for the hotel, unfortunately breakfast at the Brewers Fayre was awful but this was not anything to do with the hotel , I spoke to reception about it and she was going to pass this over to brewers fayre...hotel reception were great when I said what had happened but again this does not put me off staying at Premier Inn again as the hotel & staff were excellent

Super premier Inn, we have stayed in a few and Rubery really went above and beyond. Amazing staff, it all had a really personal vibe, a shout out to T who our children loved and looked for everytime we went past reception. Immaculate room as well. Thank you to Olivia and the team.

Myself and some of my family stayed in the hotel it was great. Spacious rooms and we weren’t too far from each other. No one complained when I was up and down to see my cousin or when we waltzed in late one night after the wedding we were staying for