ostello a Rotterdam

So I booked at this hostel for the weekend because I wanted to explore Rotterdam. It is my first time here. I arrived around 5am and sat at reception till check which is at 3. I had paid around 5am when I got here. Only at check in when they explaining the rules do I get told that there's no hot water and they don't know know when the issue will be fixed. The water was freezing cold so I asked to check out. The lady who had checked me in told me I can get cash or the money can be put back in my card, but when I asked for the cash back I was told they can only put it back in my card but I must first write an email requesting a refund which will take days to get paid back. So what do I do in the interim? Where am I supposed to stay? What am I supposed to pay with? They didn't care instead they got hostile, with a guy called Lawrence getting aggressive threatening to call the police which he did and this was after he assaulted me. Lawrence from King Kong put his hands on me. I'm not used to aggression. I can't even deal with a man shouting at me let alone putting his hands on me. As I type this im traumatised, holding back tears, sitting at some restaurant while trying to think of where to go and what to do. I travelled to the Netherlands, it's my first time in Rotterdam. I don't know anyone here or anything besides how to get back to Centraal station. My weekend has been ruined, I was so excited to finally come Rotterdam and also visit the Netherlands but now I regret it. They had ample time to inform us of the issue but they chose not to but instead wait until you've paid to tell you... We don't have hot water, deal with it. You ask for a refund... Oh, this is how that refund will happen. DEAL WITH IT!! Then we'll get aggressive and put hands on you because now you must leave because we told you to deal with it but you don't want to... GBV... If I was a man, of his same strength or above would he have behaved in the manner that he did? GBV starts and shows as signs like this before it escalates. Lawrence of King Kong is an aggressive and violent man who knows no gender bounds in fact as a female you're easy prey for his masculine body. The fact that a man can talk to a woman like that, even have the audacity to put his hands on a woman in full view of everyone that says a lot and King Kong has him as some sort of manager/supervisor /in charge...

With a stay at Stayokay Rotterdam - Hostel, you'll be centrally located in Rotterdam, within a 10-minute walk of De Koopgoot and Maritime Museum. This hostel is 1 mi (1.7 km) from Boijmans Van Beuningen Museum and 1 mi (1.7 km) from Erasmus Bridge.Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional amenities at this hostel include complimentary wireless internet access, concierge services, and a television in a common area.At Stayokay Rotterdam - Hostel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 9:30 AM.Featured amenities include luggage storage, a library, and a safe deposit box at the front desk.Make yourself at home in one of the 49 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.

Il mio bambino più vecchio e io stavamo guardando un'università nei Paesi Bassi. Quindi ci siamo fermati per 3 notti. Eravamo un po' preoccupati per la sicurezza e il rumore perché siamo soli, ecc. ma non dovevamo essere. Eravamo al piano superiore fino a qui. Non ci siamo mai sentiti insicuri. La doccia era molto buona. Il personale era molto buono. Non preoccuparsi per la sicurezza. Hanno un asciugamano molto utile. Abbiamo andato alla notte musicale che avevano e era molto buona. Abbiamo preso colazione uno dei giorni e abbiamo trovato un buon valore. Il posto era pulito. I secchieri per capelli non lavoravano male. Ma, a parte questo, nessun altro problema.