Cedarwood Lakeside Motel & Conference Venue

Excellent everything is very good beautiful place 👌👍❤️

住宿超棒的，廚房餐具烹煮用具齊全，非常棒!還有netflix可以免費觀看，超讚的！ 旁邊就是rototua湖，白天的時候景色超美，不要在湖邊打開食物，海鷗會跑來跟你搶食物😆

Do not recommend! Our room was dirty, the portable cot was infested with spiders, there was no smoke alarm in the room, one rooms light didnt work and the playground was falling apart. When we tried to discuss our concerns and request a refund we were basically told "tough luck, sit in our reception and complain but we don't care"

The family unit we booked was spacious, and comfortable. Couches for relaxing, and plenty of complimentary tea and coffee. A stunning lakeside view, spa and pool all added to the atmosphere. Would recommend to travellers visiting Rotorua.

Absolutely do not book here! We reserved a room here 4 months ahead of our arrival date. They would not take a credit card, even though one was offered. We called and emailed to confirm several times but with no response. We finally reached them 2 days ahead of our arrival date and they confirmed our reservation. The manager was very short with us and cancelled our reservation instead of confirming it. They then supposedly emailed us the night before our arrival to ask for a credit card, which makes no sense as the reservation had supposedly already been cancelled. We never received this email. They were completely unsympathetic when we arrived, despite having our 2 young children with us. We asked for a room anyway since the Vacancy sign was out, and the the desk clerk just shrugged and said, “I must have forgotten to change it”. Complete inadequacy and unprofessionalism on their part and they took no responsibility for their mistake. **EDIT** I emailed Martin, the manager, to express my dissatisfaction and he doubled down on his lie that we called to cancel. I reiterated that this made no sense since we showed up for our reservation (why would we do that if we had cancelled?) and they had sent a request for a resort card more than a day after they had supposedly received the cancellation request. He also completely ignored the fact that we tried for weeks to get hold him to offer a credit card and no phone calls or voicemails were responded to. Utter incompetence and disregard for their potential guests.

The place was outdated, on arrival the reception was unattended and when the receptionist came to the door, he was rude and, in his PJ’s, (we arrived at 6pm as opening hrs was until 9pm). He stayed in the same PJ’s for the entire 2 days we were there. Also, when asking for extra towels and blankets the receptionist was also like not accommodating and had a attitude. Initially we were going to stay 4 days for 4 adults and 2 kids but when we saw the condition of the room and we were not aware that we had to sleep on a sofa bed (not mentioned on the room description), that was very uncomfortable in which our backs were in pain the next day. It also was not made up with linen. We end up sleeping on the 2x single beds together with the kids the next night. The attitude of the reception fella when we asked for a refund for next two days on the same day we check in was appalling even thou this was in line with their policy to give notice within 24 hrs to cancel booking (happy to take your money but not happy to return it). So, the next day we spoke with the owner (via Phone as he wasn't at the premises) and finally got a refund, however we had one more night’s stay paid for in which we were in the right to stay the night. Upon morning the receptionist fella stormed into our room while we were still asleep demanding us to leave or he will call the police, we were shocked with 2 kids and 2 grandparents becoming very scared. He had assumed that when we got the refund we were supposed to leave straight away, even thou we had paid for the following night. We did not like that he had threaten us, so upon leaving we had gone to the police station and reported it as we were afraid for our safety and didn't want this to happen to anyone else. In addition, the towels are old with bleach marks / discoloured, also saw a dead rat in front of the reception entry with its guts all out. Lack of lighting to grounds during the evening makes it hard to see especially with elderly parents. The next day upon leaving the premises we found that there was a additional charge on our account for the days we were refunded, we were lucky to see this before it was deducted and were able to put a stop on the account and the bank was able to reverse the transaction, therefore we cancelled our card as the hotel had charge us without our authorisation. So please, beware of this place they don't care about their guest or the presentation of the premises. The only good thing is the view of the lake LOL.