Cannon House Hotel

Booked 2 rooms at this hotel!!! Arrived after a 7 hour journey. Had a text confirming booking. When myself and my fiend, both females arrived, we were told there was no room for us. The man who came out to us, on the steps (wouldn’t let us into the hotel) wasn’t interested when we showed him the booking confirmation. When we asked what we should he just shrugged his shoulders. He then phoned his partner and had a long conversation, in a foreign language. So we couldn’t understand what he was saying. Then said no we have no rooms. Didn’t try to advise us on any other hotels we could try. Was honestly so rude. If you book this “hotel” be aware you may have a long journey and then “no room at the inn” only thing missing was a donkey. We were obviously very distressed. But he wasn’t interested.

So understanding and compassionate when we had to cancel last minute! really great customer service and very friendly and understanding. Nice to experience such lovely customer experience and hope to go back and stay another time. Thank you!

My cousin and I did an impromptu road trip up to the Highlands of Scotland. We hadn't planned to stay the night, but at the last minute decided to book into Cannon House instead of driving back to Glasgow. I booked at Cannon House thinking it was nearby to where we were, however not being from Scotland, I misunderstood the distance on the app, and it transpired that it was not close enough for us to get to in the time we had available. They instantly charged my credit card the full amount, and their policy was no refunds. Because of the circumstances, I called the hotel right away to request that they make an exception as it had been a genuine error on my part. The person on the other side of the line told me to do the cancellation through the *********** app that I had booked through, and that they would assist after I had done the cancellation. I did so right away, and sent an email directly to the hotel as well. Needless to say after 2 weeks and multiple follow ups they eventually refused to refund my card due to their "no cancellation policy". Whilst I completely understand that cancellations at the last minute cannot be refunded, I am disgusted to say the least that they would not accommodate what was an honest mistake and one which I contacted them literally within 15 minutes of making the incorrect booking and them charging my card. They would not have turned another booking away due to my cancellation, and thus would not been out of pocket. I feel that they have taken unnecessary advantage of what was a genuine human error. Needless to say I will not ever be booking there in earnest going forward.