Consort Hotel

Awful experience. Planned a visit to Rotherham to see some friends for 23rd July. Booked and paid via phone and all was confirmed: £67. Cheap and cheerful. Arrived on 23rd of July to a very rude receptionist who advised I had turned up on the wrong day! They had booked me in for the wrong date. With no empathy I was offered a “free drink in the bar” whilst they looked into it. They had no spare rooms available and didn’t make any effort whatsoever to try and resolve this. Casually pretending to call other hotels to satisfy my stay. Nothing was resolved so was advised I would receive a FULL REFUND the following day. My bank details were provided. Fast forward two weeks later and I called to find out where my refund was. The response was “oh sorry your bank details must have been thrown away by the cleaner”. So not only are they incompetent but they’ve left my personal information out on some random desk somewhere. They took my bank details again and advised it would be done first thing in the morning. This was Thursday the 4th of August. Today, still no refund and now 18 days after my original promise of a refund. Attempted to call again and now I’m just having the phone hung up on me. Avoid!

One star is too high. Truly awful. Awful rude manager, disillusioned staff who are past caring, dirty, doesnt feel safe, sticky filthy carpets, Food was awful and when complained told it was freshly cooked yesterday! Honestly dont bother its cheap for a reason.

Everyone needs a place to lay their weary head. For travellers visiting Rotherham, Consort Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Consort Hotel makes it easy to enjoy the best of Rotherham. It is a family-friendly hotel offering a flat-screen TV in the rooms, and it is easy to stay connected during your stay free wifi is offered to guests. Plus, guests can enjoy a lounge, which has made this a popular choice among travellers visiting Rotherham. Whether you’re travelling for business, pleasure or both, the Consort hotel is sure to make your visit to Rotherham one worth remembering.

Due to the fact of having to flee the hotel at midnight as someone gave a man a key to my room. This is dangerous and as a single woman I was petrified. I fled the hotel and drove home at midnight after a man tried to enter my room twice with a key! The staff need training. No one has a clue what they are doing. It’s dark and dirty. The cupboard in my room was full of dirty bedding thrown on the floor and a stained ancient ironing board. The bathroom smelt of smoke, the bed and pillows were the un comfiest I have ever experienced. The white towels were grey and rough. On a positive the chef can cook! This hotel is listed 3 star. I’m My advice is this is worse than any hostel. The worst place I have ever encountered Do not stay here!!

We’re do we start just avoid at all costs I was there less than 2 hours and that was more than enough for me🤢🤮🤮🤮🤮🤢🤢🤢it’s dirty it smells I walked out lost our money but I would rather sleep in car there is just no words This place used to be a really nice clean hotel them days are long gone I’m afraid

Upon arrival tried to charge a pound for parking when they advertise for free. Cupboard doors hanging off. As i lay in the bath I could see the toilet was filthy under the rim. Noisy. Cold. Stinks of cigarette smoke in the hallway. Bed was like a bag of rocks. Definitely would not stay here again.

Very clean but a little rough around the edges. Needs some TLC. Very comfy bed. Easy Road access and lots of parking. Shower was at best like warm but mainly cold. A bracing experience. Good value budget hotel. I will definitely use it again though.

PLEASE DO NOT BOOK THIS HOTEL especially room 205!!! Most definitely the worst hotel I have ever stayed at. Our room was absolutely disgustingly filthy. I suggest that whoever has the job of cleaning this room be sacked immediately as they have not done the job they are being paid to do. Everything had a layer of thick dust. The bed sheet had numerous stains, so I remade the bed and turned the sheet upside down, only to discover yet another big stain! The fabric chair at the desk was literally covered in numerous dirty marks. The bathroom taps, plug, of which the chain had snapped, bath panel, shower head were covered in dirt. The radiator in the bathroom had thick dust behind it and on the control, and was really badly rusted. The folding shower screen did not reach the side of the bath and so after using the shower the whole bathroom floor was swimming in water which I then had to try and mop up as best as I could. The shower hose was almost snapped off near the shower head which probably contributed to a poor flow of water coming from it. The hook on the bathroom door needed fixing as it was swinging around. The fan in bathroom didn't work to remove steam. The light above my bed was not fixed properly to the wall and we could see the wall plugs and the wires, and it too was thick with dust. Previous damage to the door to the room had been badly repaired by what looked like a toddler and looked a right mess. The chain on the door did not work as part of it was missing and it didn't even reach the slot. The wallpaper had a rip in it and dirty marks all over. The flush on the toilet fell off but we managed to put it back on. There was only one flat pillow each so I'm glad I took my own. Oh and I found sock under the desk left by a previous guest. One really dangerous thing was a sharp metal spike sticking out of the skirting board, don't know what it was but it could do some serious injury if you caught your leg on it! Another dangerous thing I noted was in the corridor outside my room the carpet was sticking up and when I investigated I could pick up quite a chunk of ripped carpet, so it is a potential trip hazard. I could not wait to leave this place and will never set a foot back here. I suggest the Consort hire a decent handy man and a professional cleaner to sort this out as soon as possible. I read the other comments prior to my visit but didn't take too much notice of the negative ones and thought they were just being over dramatic as some were saying it was clean. Believe me they were not!!

Well as we was travelling from London for a funeral we didn’t arrive to the hotel till late and we had 2 children with us there was no lift to the room had to go up stairs with them and bags then we got in to room were there was no heating in the middle of November I had to use the hair dryer to warm the room up the sink was blocked the shower didn’t work the list is endless reallly wouldn’t ever stay there again