Holiday Inn Atlanta/Roswell

Rude customer services. Security deposit was held for more than 3 weeks after checked out. When called, I was asking to check with my bank first. Absolutely not recommend.

There was a mix-up on check-in: they didn't have our reservation readily handy and there was some confusion. Having a light switch as you come into the room to light the bed/main area would be nice.

Check-in was fast and friendly. Immediate view of the room was good...seemed clean. Then late at nighy, when we got ready to go to sleep, we found bedbugs!

I am disabled and walk with a cane. When I arrived at the registration desk to check in, the staff member was training a new staff member. Okay, I understand. But the training process took so long that I had to tell the staff member that I needed to sit down because I could not stand up so long through the complete trading process. After making this request, fortunately, the training immediately stopped and the staff member took over and quickly completed the registration. I believe the staff person who was trying someone was short sided. Firstly, I walk with a cane and was walking very, very slow to the front desk. I was the only person checking in. Secondly, when I arrived to the desk I asked if there were any accessibility rooms available. I was told all the accessibility rooms were sold out. Okay, I just took a normal room I purchased online for the evening. My concern here is that the front desk staff knew I was disabled in two ways and still took a trainee through a long-term process making me wait for a long time as he trained the new employee for registration. This was a poor decision. He should have stopped the training and took care of me quickly to provide no delay for my registration without me having to ask to sit down while he was training someone. I was in a lot of pain last night and was having trouble walking and standing. The staff person was more interested in training the new staff member than assessing my needs as a disabled customer.

Tough to access off Holcomb Bridge Road going west.

The pool was broken. The bathroom fan, broken. The AC in the gym, broken. The side doors leading in from the parking lot, broken. All the vending machines, broken. The hotel lost power for several mins during thunderstorm The bar closes at 9pm

Very nice place to stay. Would definitely stay here again.

There were events in the hotel that allowed music to BOOM through the rooms most of the night. Guests are secondary to the events that they had booked. I’ll never stay there again.

Everything was acceptable and satisfactory. Needed a hotel close to my son’s sports tournament. This worked. No complaints. Breakfast is not included. Allowed late checkout for 12pm.