Hotel in zona Tretkran, Rostock

Abbiamo visitato Rostock per la prima volta mia moglie e io. Ci siamo trasferiti a Vienna House Sunne per 11 giorni. Quando siamo arrivati, ci siamo incontrati con Sonja che ci ha fatto sentire a casa.. Ci ha incontrati ogni mattina per vedere se tutto era perfetto.. Infatti, tutto era perfetto.. Il personale era sempre sorridente e pronto a aiutare. L'hotel è meraviglioso e molto ben situato nel cuore del Neumarkt... Tutti i negozi e la vita urbana a piedi. Trams in diverse parti di Rostock sono disponibili e la stazione è a 30 secondi a piedi dall'hotel. Grazie Sonja H e al vostro staff per rendere il nostro soggiorno a Rostock memorabile...! ❤️❤️ Vielen Dank 🙏

L'hotel ha una posizione super nel centro e nel porto. Il servizio era QUALRO. Personale molto amichevole, dato che eravamo 4 persone (2 adulti e 2 bambini), non aveva un letto che è stato immediatamente fatto dopo le informazioni da noi. La stanza era molto spazio e tutto pulito. Il bagno era grande e una bella doccia. C'era un cuoco d'acqua con tè, caffè per fare da solo, e nel lobby c'era acqua, mele e dolci da portare. La terrazza del tetto a 10 piani o più era aperta a tutti e si dispone di sedie a letto per il sole e una super vista sul porto e sulla città.

Intercity Hotel Rostock was located at the main railway station on the outskirts of Rostock city. The hotel room was simply furnished but contained the essentials. However, the air quality was poor and the air conditioner worked poorly so it got very hot in the room. The cleanliness was as expected. The bathroom was small and simply decorated. The breakfast at the hotel was very good and varied, with a good selection of both hot and cold dishes. The staff seemed uninterested and were passive in meeting me as a guest. It lacked both smile and service attitude. Based on this, I can not recommend this hotel to others and will not visit it again myself.

Ich hatte aufgrund der schlechten Kritiken etwas Angst, wurde aber freudig überrascht. Sehr nettes Personal beim Empfang. Sehr sauberes Zimmer und bequemes Bett. Eine Flasche Wasser gab es kostenlos sowie Kaffee und Tee bis 22:30 Uhr. Das Bad ist praktisch und ja, die Duschwand ist etwas kurz, aber das Wasser, das daneben läuft, trocknet schnell ab. Die schlechten Bewertungen beim Frühstück verstehe ich auch nicht. Es war eine gute Auswahl (Käse, Aufschnitt, Bacon, Rührei usw.) und es wurde ständig nachgelegt. Einziges Manko die Parkplatzsituation.

Abbiamo prenotato all'arrivo, il prezzo era economico e ci ha permesso di rimanere per giorni con stress, andato attraverso la strada comprato un piccolo negozio di cibo all'interno della nostra stanza che aveva una cucina con un tostapane, pani, pots ... tutto quello che avevamo bisogno, tra cui una sola piastra stufa. bianche pulite asciugamani, cuscini e letti. Rimango qui di nuovo molti posti da visitare sono dieci min di distanza e un grande centro commerciale a piedi!

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.