Alpina Hotel

Never again! Pre check-in comms was great and I had hopes that it’s going to be a pleasant experience despite the 3 stars. Found key in key box however when opening the door other guests had already occupied it. Called the number shown at the reception and a guy showed up confused about the news. He left for the back room only to come back shortly afterwards asking for my phone as his didn’t work (?really?). I called the number he gave me and spoke to someone else who offered an apartment in their apartment hotel. I kept asking whether there are no more rooms available in the hotel as it’s only for 1 night. All of a sudden the guy angrily pulls out two keys and storms towards the first, opens it and then rushes to the second room. He barks at me to stop the phone call and I shall choose one of the rooms. I travel a lot internationally but never have I experienced such rudeness and aggression. I took the second room which was further away from the reception. Really didn’t want to be anywhere near him. Next day the (different) staff at the breakfast room and check out were friendly and apologized. I told them about how aggressive the receptionist was the day before and that he is absolutely not qualified for the job. Other than that the hotel is decent - room 8 has a tiny corner sink in the bathroom but for 1 night does the trick. Service, however, is a make or break for me which is why this one is a ‘never again’.

Not very practical, but very friendly staff My 1 bed room was ok but very practical. The bathroom was very tiny, the sink just a “wc corner sink”, so it was hard to wash face and clean teeth… My window was direction main road, so it become very loud in the morning. The hotel would be ok for 50-60€, which was not my case, i paid almost double. I found it overpriced. However, the staff was very helpful and kind. There is a kaufland next door, which was good

Apart from main building you find this flat (underground + ground level), all in all the room is clean and acceptable for 2 nights stay but some things can be easily improved: we had no clear info on how to access the flat forced ventilation is not working in both “blind” toilets English is not spoken by the staff

Im Bett befanden sich ein paar schwarze Haare, die habe ich weggemacht. Glasscherben auf dem Boden, habe ich am Abend auch selbst weggemacht. Kann ja mal passieren, dachte ich mir. Als ich dann gegen Mitternacht wach wurde, weil ich mich an einer Glasscherbe verletzt habe, die in dem Bett lag, war der Spaß vorbei. Aber kein Entgegenkommen, Entschuldigung oder Erklärung von diesem Hotel. Ich wurde äußerst frech abgekanzelt, ich sei ja selber schuld gewesen. Ich bin mir sicher, dass dieses Bett nicht frisch bezogen wurde, als ich das Zimmer bekommen habe. Zu dieser Zeit war Messe in München und jedes Zimmer heiß begehrt, da hat man sich diese Mühe wohl gespart.

Binnenkomst ziet er mooi uit. Maar dan.. De familiekamer was in elkaar gezet, geen goede bedden. Handdoeken waren aanwezig, maar in sommige zaten vlekken. Kan echt niet! Zag er allemaal niet heel schoon uit. Het was een zeer warme nacht; er was 1 ventilator aanwezig die zijn beste tijd gehad had. Gordijnen waren vies en sloten niet af. Badkamer zag er redelijk uit. Ontbijt was op zich goed. Gastvrouw was een starre dame.