Utente ospite
1 marzo 2024
I had not visited Racket Hall in many years, walking in to reception it looked as though it had been updated since I was last there but sadly I was to be disappointed. Whilst the rooms are very clean & they are comfortable they are a little dated. As we were using it as a pitstop on our way elsewhere the room as fine however the food was utterly shocking. Starters were clearly Musgraves/Pallas Foods at best, bland tasteless nothing and the mains were no improvement, one of them was straight out of the microwave, the other a deep fryer. The manager on duty to his credit seemed to be aware of the issues that exist, it felt like he heard these complaints a lot and we ended up going elsewhere. Breakfast the next day was no improvement. Two domestic toasters on a sideboard to make your own toast and one with a broken handle. The breakfast was super hot, as in microwave hot and the mushrooms I am sure were deep fried, crispy on the outside oily on the inside! All in all the food was not worth it at all. Also the rules, statements like check-in strictly 3pm, there are nicer ways to deliver that message, try "unfortunately we cannot accommodate early check-ins". Soften the language so that people feel welcome. The staff were great, friendly & helpful but on balance I would not be returning any time soon
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