Hôtel Mercure Roscoff Bord de Mer

Booked a privilege room with balcony. Room was miniscule you could barely walk past the foot of the bed, on the other hand the view was terrific. Breakfast was fine but buffet was uncovered with flies everywhere, especially need to seal up jams, getting a spoofull of honey out, ten tiny flies flew out of the jar ...

We have stayed in Roscoff dozens of times before and I booked into the Ibis for 3 nights on arrival as we stayed there on our last visit. The staff at Ibis were lovely, they booked us a seaview room and we took our luggage up. I noticed immediately that everywhere was very tired looking, the room & bathroom were very small and there was no comfort in the room whatsoever. It was impossible to unpack, but the view was great as was the location. I had a terrible nights sleep, the bed was very uncomfortable. I got up in the morning and set off to find somewhere else to stay and came across the Mercure a couple of doors away. Elise was on duty, I explained the situation at Ibis and asked if they had a room. She showed me a lovely room which I accepted. She spoke perfect English and told me that the 2 hotels are part of the same chain. She phoned Ibis and told them I wanted to change hotels and sorted it all out with no issues at all. We had 2 wonderful nights (wish it had been the 3 nights) the location, the decor, our room looked like we were the first people to stay in it! beautifully appointed bathroom, comfy bed, spacious room, immaculately clean, the view, absolutely delicious breakfast in a stunning dining room, fabulous staff, especially Elise. We couldn't fault a thing. We will be returning again very soon, thank you so much for making our stay perfect.