Résidence premium Julia Augusta Pierre & Vacances

Worst customer service at this hotel I’ve ever had. The hotel and facilities themselves are pretty good and a nice location, the cleaning staff are also friendly and do a good job although I find it odd you have to pay quite a lot to get a room clean when we booked for a weeks stay but we’re not fussy so we didn’t bother. The response I received three weeks after my stay is hilariously copied and pasted from a centre parcs response, which sums up the customer service and they clearly haven’t even bothered to read what I posted. Before I even arrived at the property I had issues getting in touch about a late check in, and later found out the reason I couldn’t call anymore was because after I left a voicemail with my telephone number asking to be contacted, my phone number was then blocked from calling them again! I had to use my partners phone to call again and after three separate telephone conversations I was given different advice about what ended up being a simple 4 digit check in code for the box on arrival but of course they didn’t just tell me that until the DAY we were arriving which I panicked about on the lead up to our holiday as I’ve been locked out of a hotel all night previously. Ps their email address I was given when I called the UK number for Pierre vacancies (they weren’t much help either and it took half an hour to get through) didn’t actually work, it bounced back. The staff that work at the desk are useless and rude and clearly don’t like English people as they sighed down the phone at me when I asked if I could speak to them in English. I felt really unwelcome. Also we were given 4 rolls of toilet paper for a weeks stay which wasn’t enough, and when I asked the desk for another roll they said no so I had to buy a 6 pack from the shop the day before we left for home which I thought was unfair. I read other reviews that said you can get more from the reception desk but the lady at the desk basically laughed at me and said no!

c'est la 3éme fois que je me rends dans cette résidence. J'ai séjourné dans un appartement soi-disant rénové (et donc plus cher). Mais mis à part les coussins et les double-rideaux , rien à changer. de plus : hotte hors service, VMC HS, le réseau TV rame lamentablement et la clim fait comme elle peut. Heureusement le personnel est sympathique et la météo idéale.