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"The check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine. This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms. The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault."

"Hotel Bauernhof is a self check in hotel that does not have an on-site reception. Rather, its reception is located only 1 minute away at Hotel Apart. Both locations are right outside of the train station Rotkreuz. When I walked out of the train station, We went into Hotel Apart to do in person check in. It was 2pm and check in time was supposed to be by 3pm. The reception was nice enough to let us get the room right away. The room is small yet fully equipped with coffee and tea. Housekeeping is good. No problem for checking out in person at Hotel Apart as well. Everything goes very smoothly. The hotel rate is much cheaper than those located in Luzern. This hotel is only about 20 minutes train ride to the center of Luzern. Mount Rigi and Mount Stans are close by (within one hour train ride). Nice stay."

"L’hotel è molto ben situato, vicino ai trasporti pubblici. La camera è spaziosa, molto pulita e ben attrezzata."

"Un hotel a auto, la posizione è relativamente alta. Se guidare è conveniente, altri modi di trasporto sono compresi. Non c'è altro accesso che una stazione di benzina, nessuna reception, un servizio completo di autoassistenza. A causa del cambiamento del viaggio, il ritiro è stato deciso per giorni prima, e le consultazioni sono state per molto tempo indebolite.Il ristorante italiano sottostante è buono."

"Molto bello hotel Stile della casa di legno E'troppo buio fuori dalla stanza. Devi stare attento. L'hotel ha due piani, vicino al lago, che può nuotare. C'è una sauna al primo piano dell'hotel, ma sembra che non sia separato tra uomini e donne. Il secondo piano vicino all'edificio dell'hotel offre gratis tè di caffè e acqua calda. Potete prendere il caffè e andare al lago per bere."

"景色很美 但是酒店房間不太值得四五千的價格"

"The room shown in pictures didn’t match what was offered on site. Very misleading. Took an hour of to and fro to be allocated a different room. The travel voucher never arrived by email, spent $$ on travel first day (shouldn’t have to) and got a travel voucher later after escalating to customer service. Breakfast was fine. It’s a nice property but a few niggles as above. Must show correct pictures for rooms on advert."

"Остановиться на 1 ночь нормально, удобное местоположение. В целом скромный, простой, без особого комфорта отель"