A-ROSA Sylt

Dear A-ROSA Sylt Management, We recently stayed at your hotel with great anticipation, having specifically chosen A-ROSA Sylt for its renowned spa facilities and diverse range of treatments. However, our experience was far from what we expected, leaving us deeply disappointed. On our first day, we were eager to book spa treatments, only to be told that there were no available appointments for the entire duration of our stay (initially one week). We were further informed that many of your spa staff had either resigned or were on sick leave, severely limiting the availability of services. This was extremely frustrating, as the spa was the primary reason for our visit. We were directed to an alternative spa, which unfortunately was also fully booked. To make matters worse, we were informed that even the waiting list for treatments at your hotel was so long that it was essentially unavailable. We had no option to be placed on it, and there was no clear solution offered. When we expressed our disappointment, we were told that we should have booked treatments in advance, but it's unreasonable to expect guests to book spa treatments before even securing their hotel reservation. Additionally, we found the available activities to be extremely limited, further diminishing our overall experience. In the end, we were so dissatisfied that we checked out earlier than planned and sought accommodations elsewhere. This was far from the relaxing and pampering experience we had hoped for. We trust that you will take these concerns seriously and address the staffing and booking issues to prevent future guests from having the same disappointing experience. Sincerely, Anna Andresen

Great location among dunes, best breakfast buffet/breakfast-staff, selection of different sauna experiences. Must upgrade menu and selection in lobby/room/pool Must improve service level and rules for children as well as dangerous slippery floor

Family weekend to this nice spa hotel. We needed a nice break for the weekend with our 3 years old son where we all could relax and this was a absolutely right place for us! The spa area is big and our son could have fun there without disturbing any other guest, we enjoy lots of saunas with nice treatments for the body. The breakfast and the dinner was very delicious, not to big but with great and fresh variety of products. The employees were very helpful and smiley. Thank you for having us!

We will be back! We will be back! Super nice hotel; cool Spa, big rooms, lovely restaurant and professional and friendly service.

Das Hotel ist von der Lage sehr schön. Der Wellnessbereich ist sehr schön. Die Sauberkeit lässt leider sehr zu wünschen übrig. Jeden Tag war irgend etwas anders. Mal fehlte dies, mal das. Das Restaurantpersonal war immer freundlich zuvorkommend, ebenso der Service in der Bar, wie such das Persnal im Eingangsbereich.

Insgesamt waren wir sehr enttäuscht. Im Service arbeiten nur Praktikantinnen, die nicht in der Lage sind eine Flasche Wein zu öffnen , und von einem Probeschluck noch nie etwas gehört haben. Erwachsene haben keine Chance in Ruhe Ihren Urlaub zu verbringen! Das Schwimmbad ist immer in Kinderhand,entgegen der Ausschilderung! Die Aufenthaltsqualität im Saunebereich ist sehr schlecht. Im Aussenbereich unterirdisch!! Wir haben uns sehr unwohl gefühlt und wir werden nicht wiederkommen. Wir kennen andere 5Sterne Hotels für weniger Geld, aber wesentlich mehr Komfort wesentlich besserem Wellnessbereich ( 9000qm)