Saint B Boutique Hotel STB

It's the worst hotel I have ever seen.. I arrived there and i noticed that the hotel is dirty and they are doing renovation all over the hotel and the reception area are one meter even the hall way like your walking in a cave and the room looks old. The receptionest wasn't helpful at all. Since she said no one can take ur luggage to your room and i think there is no alevator.. Worst worst hotel i didnt stay i cancelled my booking without a refund

Although the pictures depict a quaint beaux-arts decor with bath tubs and coving, the management is ethically corrupt. I stayed here for 4 nights in total. Two of which, were pure hell. The air conditioning was not working in my room and despite reaching out. Asking for extra equipment, like a fan, to help cool this little lady prone to heat stroke down. They sent someone the next day - a man who changed the air filter. There was no apology for a sleepless night, where I covered my entire body in wet towels with the 100 degree heat (I chose a hotel specifically for air conditioning). There was no empathy. Just defense from staff that believed all was now resolved now that the air filter was changed. Of course no cool air was still coming from the air vent. I asked to be moved into rooms, instead they took a new booking for the room available with a new guest. It was at this point, I knew that they were never going to compensate me. The booking partner I made this booking with asked for the hotel to compensate, they refused to, gas lighting my situation and saying the rooms worked ‘perfectly fine’. I have three eye witnesses to say the air conditioning was broken. The hotel booking partner ended up contacting their legal team as this became a legal issue. It is one thing when something happens with a hotel, things break, mistakes happen. But when a management refuses to take ownership, refuses to apologize the hell they put their guest through, and continues to defend themselves, this becomes a moral issue. Other reviews have stated similar behavior, a very immature response expected from decent hospitality. Mark my words, they will decline rapidly with this treatment towards their guests. The worse experience I’ve had in a hotel, and I travel a huge amount around the world. Additionally, the floor was filthy under the bed, the safe didn’t work, the lift didn’t work and that isn’t going to be fixed due to the hotel’s ‘bureaucratic issues’ with the lift. If you want to enjoy Rome, in all it’s splendor, don’t trust this establishment with your money, once they’ve held onto your cash, they’ll never return it, regardless of how poorly they have treated you. I can happily recommended other brilliant hotels who would not do this inhumane act towards another human being. Avoid at all costs. This hotel ruined my trip and they’re not sorry about it. They stopped responding to emails and correspondence. Which was perhaps the lowest blow of all. No doubt they’ll respond with gas-lighting, defence and excuses. But I’m not the only one disappointed with their experience; the bad reviews are littered all over the internet. Find a hotel with professional management, one that cares for their guest, including their health and safety.