Alessandro a San Pietro B&B

ATTENZIONE! Il proprietario della struttura dimostra totale disprezzo per il tempo e la sicurezza degli ospiti. Avevamo una prenotazione confermata, siamo arrivati ​​alle 19:00, solo per sentirci dire "la doccia è rotta, non potete restare" - nessun preavviso, nessun messaggio, nessuna cancellazione tramite Booking. Quando siamo stati chiamati, la risposta del proprietario è stata incredibilmente poco professionale: "È una mia decisione, contatta Booking tu stesso". Immagina di lasciare una donna sola per le strade di Roma la sera, con i bagagli, alla ricerca di una sistemazione di emergenza - tutto perché il proprietario non ha potuto perdere un minuto per cancellare la prenotazione o inviare un messaggio. Totale mancanza di responsabilità e di decenza umana di base. Il problema della doccia era noto in anticipo, eppure il proprietario ha scelto di ignorarlo fino al nostro arrivo fisico. Questo livello di negligenza e mancanza di professionalità è inaccettabile per qualsiasi fornitore di alloggi. Prenota a tuo rischio e pericolo.

Der Check-In-Vorgang ging über Telefon gut, aber nur, weil Alessandro zurückgerufen hat. Ansonsten wären die Kosten zu hoch gewesen. Das Zimmer war voll ausreichend. Alles war praktisch und in Ordnung. Nur die Hinterhofgeräusche in der Nacht waren absolut störend. Alessandro war freundlich und Dimitri als Service absolut in Ordnung. Ich war zufrieden.

The most terrible experience ever I encounter in my holiday, my flight was delayed and the number provided can't be reached, I reached 2 :30 am to Rome and then went to the place, it is a flat in a building no B&B as he put it, my booking was showing still valid in that morning, i booked for 1 day Contacted many time no reply Luckily someone opened the building door and then I was in the front of the flat, called the number in the front of door, no one is replying. Rang the bell and another guest opened the door, I explained to her and she was very nice, told me the key will be in the room. Texted the owner that my flight is delayed, couldn't reach him on the phone as no reply and that I would like to check out at 12:00 rather than 11:00 and that the whole experience is upsetting me I was shocked by a knock on the door at 09:30 am by a guy who doesn't speak English but Italian and very rude and he asked me to speak to Alesandro who spoke to me in English Alesandro who speak English was utterly rude, he said what I am doing in his property?!!!! I said I paid for it and you charged me already, he told me that if you didn't reach by 11:30 he treat it as no show and charges his customer , I was shocked by his ill manner, rudeness and no empathy since my flight was delayed I would have understand if it was 11:00 am and he knock on the door as this is check out time I told him I will speak with the booking people Then another knock asking me to leave and that Italian guy was extremely aggressive and horrible I quickly dressed and left. My whole holiday is ruined

Mittelmäßig Es geht so. Die Unterkunft ist schon sehr in die Jahre gekommen. Die Toilette befindet sich direkt neben dem Bett, was den Toilettengang etwas unangenehm war. Für drei Personen ist etwas zu wenig Stauraum vorhanden. Das Zimmer entspricht nicht ganz den Fotos. Wir haben -wie gewünscht -eine Woche vorher die Unterkunft per email für den Check-in kontaktiert und keine Antwort erhalten. Deshalb mussten wir am Ankunftstag mehrmals eine italienische Nummer anrufen, wodurch natürlich Zusatzkosten entstehen. Desweiteren würden uns 11€ mehr abgerechnet, als ursprünglich gebucht, aber das ist uns erst später aufgefallen, also selbst schuld, haben wir nicht reklamiert (geht ja auch nicht um den Betrag). Nehmt Hausschuhe mit (die ausgeschriebenen waren nicht vorhanden), sonst sind die Füße sofort schmutzig. Die Lage ist sehr gut, gute Anbindung mit Bus und Metro in der Nähe, Vatikan fußläufig erreichbar. Insgesamt fanden wir die Unterkunft OK.