The Hotel Le Clarisse al Pantheon was in a great location, just a 5-minute walk from Argentine Square, a central hub for buses. I appreciated the hotel’s clean rooms with high ceilings and large windows, comfortable beds, a good shower, and plentiful towels. However, I have two major concerns.
First, I was charged more than Expedia’s originally displayed price—an extra $30 per night per room—despite the personalized rate shown at booking. I had a screenshot of the expected cost but only noticed the discrepancy when reviewing my credit card statement. When I disputed it, ******* claimed I could not rely on the quoted price since the purchase hadn’t been completed. I’m not sure what else I should have relied on because it seems to me if you give me a price, then you should honor it. I contacted the hotel, but they declined to assist, saying the dispute was solely with *******. This feels deceptive, and I would caution others when booking through *******.
Second, the hotel’s entry system was unreliable at night. To enter, guests had to connect to Wi-Fi and use an intercom button, but this frequently failed, forcing us to wait for another guest to exit so we could enter. While others kindly let us in, it posed a security risk, as unauthorized individuals could do the same. We later learned we could have been provided a physical key, which would have prevented the issue.
