Chapter Roma

Location great. Breakfast is okay. First room we got didn’t have WiFi signal so we had to switch rooms. Overall stay was okay.

Nice hotel, great location, super clean, and it had a nice rooftop bar

Супер отель! Местоположение, стиль, огромная терраса была в моем крошечном номере. Но! У меня постоянно не работал свет, вообще непонятно было как его включить и девушка на ресепшн была максимально отрицательно настроенная. Даже сказала «во у вас одна вода в номере только на 1 день» второй день, видимо, уже сам справляйся)). А еще, не было никакого мини-чайничка чтобы теплой воды утром выпить, тут минус.

非常好的服務

Great location and very walkable. The staff was courteous. The room was clean and spacious.

I really wanted to give Chapter Roma a great review because the hotel itself is very cool, but we had some major issues that made our 5-night stay really stressful. First, the room we were given looked nothing like the photos on ******* or the website. It was significantly smaller and felt like a bait-and-switch for the price we paid. On top of that, the shower rod fell on us the first day, and the bathroom flooded every single time we showered for the entire trip. Even after they "fixed" it twice, the water kept going everywhere. The worst part, though, was our checkout. The hotel called a taxi for us to the airport, and the driver tried to scam us. He demanded €65 instead of the legal €55 flat rate and actually refused to let us out of the car until we paid the higher amount. It was honestly a scary situation to be held in a vehicle like that. While the management has been very apologetic via email and is investigating the driver, the combination of the room misrepresentation and the safety issue with the taxi made this a really disappointing experience.

We loved our stay- this was our first time in Rome. Sophia was wonderful-welcoming and so helpful with great recommendations!

The staff was above and beyond amazing. They really made the hotel a wonderful place to stay. Every single person that worked there was kind helpful and hospitable. We were completely spoiled. And appreciate all of them. The rooms were very nice. We were happy. There was some noise in the alley at night, but it didn’t bother us. We would stay here again.