I Fiumi di Navona

Extremely poor service. Hard to find. They are located on the 3rd floor of a building without any signs on the door stating the hotel. Be prepared to walk 3 flights of stairs with your luggage. There is a luggage lift, but they don't allow the hotel guests to use it. Upon arrival, the staff wasn't available to check us in. HSKP room attendant had to give us our room key and they didn't give us the correct room. Because I was traveling with friends, I had to give more money to another couple since we were given the wrong room. I had to return the following day and interrupt my vacation to return to the hotel to provide my credit card. That evening, there wasn't enough hot water as the hot water heater couldn't accommodate the 4 guest rooms they have in the hotel and several of my group had to take cold showers. When I addressed the issues with the staff, they were unresponsive. At first they said they had to check with management with what they could do. They never responded and I had to call and text them several times to no avail. After three weeks of trying to communicate with them, I finally had to file a dispute with my credit card company. POOR SERVICE.