Hotel Rinascimento

My wife and I were booked by Tourcrafters, Libertyville, IL, at this hotel for four nights in September of 2024. The front door of the hotel (see picture to the left) is in an alley. The actual rooms are across the alley. The doors to each room open to the alley. No hallways. The exterior wall of the room is the alley. There are no windows in the room. Drunks sleep in the doorways of the rooms and must be removed by the occupants in order to gain entry. The interior walls are paper thin. You can hear your neighbor breathing. The TV and internet do not work. This place is nowhere near the Trevi Fountain unless you like very long walks. The hotel staff is rude and bullying. The picture of the front door shown here is inaccurate. The actual front door is covered in graffiti and obscenities. My wife was terrified. We left the day after we arrived and stayed at the Hilton Cosmolita which is an actual hotel with extremely nice workers. It was expensive, but well worth it to be able to sleep safely. We requested a refund from Tourcrafters, Libertyville, IL, but have been ignored because they erroneously believe that I will just forget about it and let them keep our money. They are in for a surprise. Bottom line is that this place is a dump. There are plenty of hotels in Rome that have windows and hallways. Pick one and let this hotel go. PS. We did not try the breakfast.