Utente ospite
16 giugno 2024
I made the huge mistake to trust their official website and I discovered (too late) that: 1) the credit card was not just asked as guarantee. Rather, it was promptly charged for 100% of the amount (the website did not say that the room rate was intended as PREPAID but that the reservation could be cancelled without penalties up to some days before the expected check-in date). 2) When I cancelled the reservation (around 10th May 2024) it took about ONE WEEK to get the email from the hotel saying that the refund was processed and now, almost ONE MONTH AFTER THAT EMAIL I did not see any refund on my credit card yet. I already wrote to the hotel various times to get the ARN CODE, that would allow MY bank to investigate what happened to the refund "officially" disposed around one month ago and the hotel did NOT provide it, so far. Last email did not even get an (useless) answer. As a potential customer, for the cancellation I have been simply IGNORED. It is very sad to suffer such an unfair behaviour from a 4 star resort. I would not repeat the mistake to trust their website and I am writing this review only to help others not to do my same mistake, if TripAdvisor permits. If TripAdvisor does not permit, at least I tried to help others and I will not perform a new, useless, attempt. Now you know how it works. All the best.
Traduci