Ahangama: trova gli hotel più romantici, popolari e convenienti

Unfortunately we have had a very disappointing experience at Surf Station. We were charged a very high price on *********** whereby we booked of both the reviews and the photos. However the reviews are clearly based on a much lower rate than we got. We paid the same price as a luxuary hotel, yet got a hostel. We had paid for the “Deluxe Suite with Sea View”. We were not given this room & given a downgraded room. When we pointed this out, the manager, Sadith said we could be moved tomorrow as someone was in that room. So they sold the room twice at the higher price? They did not move us & the room was occupied by other people. Then came breakfast, great in the photos advertised. In reality, a small offering of fruit, followed by white toast and poached eggs. No sign of the fewest or the delicious pancakes in sight. No sign of the juice advertised. No water offered. Coffee (instant placed into a cafetière or tea was offered). No alternative milk offers either (obvs usually wouldn’t necessarily expect this, but for the price we paid). When I pointed this out to the manager, he informed us that the photos were from the previous team in January. So why weren’t the photos updates and why were we sold something that no longer exists? Breakfast was so bad we ended up paying twice and eating elsewhere or missing it all together. I raised our disappointment to Sadith on day one (day two he was on a day off) and on day 3, he was understanding and could see why we were disappointed. Sadith informed us he would speak to the owners. Upon check out we were offered a 10% discount. The room rate difference to what we paid and the room we received was more than this, let alone the breakfast. An absolute kick in the teeth. We finally left with a 20% discount after having to push for it. I would like to point out. The staff are all lovely, professional and hard working and this clearly wasn’t their fault. This is our time complaining regarding a hotel that we have stayed at. Were laid back, always more than happy to pay what we signed up for (though we did not receive what we paid for, not even the “deluxe room” & we always tip well. It’s been a massive disappointment. If you get this hostel for a cheap price, then we’d reccomend it. But if you get it for the £478 for 4 nights we paid, then it’s way overpriced. And ignore the photos and the room paying for. Will try and post some photos of what is advertised and what we got so you can check when/if you book. Obviously , I will update this review if there are any changes. Though management don’t seem to care with the 10% insult.