Hotel la Laguna Spa & Golf

Rien à redire excellente prestation encore bravo je recommande

Abbiamo soggiornato in questo hotel diverse volte negli ultimi 7 anni. Purtroppo, questa volta, non è stato così bello. A causa di una perdita di aria condizionata e non sono riusciti a trovare un ingegnere (un venerdì pomeriggio) abbiamo dovuto cambiare stanza. Poiché non ci era stato detto che non potevano ripararlo fino alle 22.00 e non c'era nessuno disponibile ad assisterci, ci è voluto fino a mezzanotte per fare le valigie e poi disfare le valigie nella nuova stanza. Inizialmente hanno cercato di declassarci effettivamente perché erano al completo, ma alla fine ci è stata assegnata una camera leggermente migliore. Inoltre, incredibilmente, avevamo intenzione di mangiare nel loro ristorante, ma quando abbiamo ordinato il nostro corso principale (costolette di agnello) ci è stato detto che non ne avevano! Siamo usciti e abbiamo mangiato in un bar a 50 metri di distanza e avevano costolette di agnello! Quanto sopra ha rovinato il nostro soggiorno, ma nel complesso abbiamo finito per divertirci.

Questa è stata una visita di ritorno e sicuramente ci torneremo, hotel bello, pulito e ben posizionato. La piscina era vuota/non in uso ma sarebbe stata troppo fredda per essere utilizzata. Il personale è eccezionale, l'unico problema minore era la mancanza di scelte calde per la colazione e ciò che era disponibile non veniva rifornito e qas freddo.

Bustine di tè e tazze in camera ma niente caffè o latte, molto strano ho pensato, latte e caffè sono classificati come extra e disponibili solo dopo le 8 del mattino nel ristorante, a parte questo non posso criticare l'hotel

Hotel fantastico, la colazione era deliziosa e il servizio eccezionale! Anche il cibo del ristorante era ottimo. Posizione perfetta, facile parcheggio gratuito e prezzi ragionevoli. Vale la pena aggiornare la stanza per la vista.

L'hotel è moderno ed eccezionalmente pulito. Che la pulizia sia mantenuta in tutte le aree interne. All'arrivo ci è stato detto che ci avrebbero dato una camera con balcone e vista sulla piscina, era uno scherzo. Il balcone era largo solo quanto bastava per stare in piedi da solo, nessun sedile ci stava. La vista era rovinata da una tettoia sopra l'area terrazzata appena sotto il pietoso balcone. Non c'era vista sulla piscina. La stanza veniva pulita ogni giorno ma le pareti sono così sottili che ogni funzione svolta in una delle stanze circostanti. Lo sciacquone dei gabinetti, la tosse, le urla, le chiacchiere erano facilmente udibili. Un gruppo chiassoso di persone ha trascorso fino alle 3 del mattino sulla terrazza senza alcun tentativo di tranquillizzarli. Non era possibile dormire e persino la conversazione da quella zona sembrava essere nella stessa stanza. Il ristorante, sebbene impressionante, serviva cibo molto nella media la sera. Il personale era adorabile, un problema che abbiamo avuto è stato risolto rapidamente. L'hotel in sé è situato in una bella zona e sebbene ci siano alcuni bar e ristoranti a livello locale, l'intrattenimento principale ***** è a 40 minuti buoni a piedi. L'area della piscina sembra carina ma alcuni dei lettini devono essere sostituiti, iniziando a cadere a pezzi. Non farebbe male avere qualcuno che faccia il giro della piscina al mattino e raccolga i vari bicchieri e lattine vuoti

I booked the holiday via Thomas Cook travel and we were looking forward to a nice relaxing break based on the information on the Thomas Cook website and the La Laguna Hotel website. What I was expecting as per the information supplied and what we experienced fell far below the standard of a 4 Star Superior Spa Hotel from the descriptions advertised. Once in our room we were not impressed as the room looked out on a raised covering that had limited view. The room was in need of updating and looked to be the same décor since the hotel was built. The bathroom had a bath with a shower hose that did not look safe to be standing in. I went to reception and asked to be moved and was told the hotel was nearly full and all the rooms were the same. I was offered a Junior suite for an additional charge. I was happy to pay for an upgrade and I asked to see the Junior suite hoping it would be a vast improvement but it had the same outdated decor and bathroom. I declined this as it was not worth any additional cost and settled for another double room on the 2nd floor. This was not any better. The door was falling off the cupboard where the fridge was enclosed. The beds were uncomfortable and well used. There were some loose floor tiles in the room when walking. The air conditioning, even when it was turned off at night still, had noise coming from the ducting in the ceiling. The morning after arrival I went to use the "Gym". This looked like a converted bedroom with very little machines to exercise with. No exercise mats were available to put on the floor. Air Conditioning did not work. The TV did not work as no remote control. There was a toilet shower room in the gym but it did not have any towels or soap and the shower area had never been completed. Some of the gym equipment was not safe to use. When I spoke with reception, they advised I let them know in advance before using the gym so the air-con could be turned on. On my next visit to I informed the reception to turn on the air-con but after 20 minutes nothing was done and it was impossible to use because of the high temperature. At 9.30am the same morning we went to the Hotel restaurant for breakfast and joined a queue waiting for available tables. The restaurant was very busy and had only two waitresses working. I noticed queues waiting at the coffee machine and at various areas of the buffet bar. It was chaos with no organisation from the staff. We finally got a table after 15 minutes and then queued again and had long waits for fruit, cereals and hot buffet items to be replaced. The 'hot buffet' food was never hot! This breakfast service did not improve as the week went by. One of the coffee machines was out of service the following day and was still out of service for the remainder of the week. The hotel pool was closed for a day and a half and no communication or apologies were given to the hotel guests to inform them what was happening. I asked could I use the pool at the Spa bu

We have stayed here previously, and although the rooms are dated and tired, it has been a pleasant stay. Since we stayed here last September though, standards have not just fallen, they have dropped off of a cliff. The beds in the room were ok and the lined was clean, but the pillows were flat and floppy and had seen better days. The floor in the room needed a good clean, and the shower area in the bathroom needed a good deep clean as there was mold in the grouting between the tiles. The toilet was badly scratched and damaged and needed replacing. The outside swimming pool was filthy with a layer of dust and scum floating on it, and leaves and other debris floating around. Around the pool was also dirty with old dried birds mess all over the floor, and on some of the beds. You also often had a strong smell of drains when the wind blew in a certain direction. When we complained about the condition of the pool not being swimmable, the person on reception became very defensive and said that the pool didn't open with a lifeguard until June but we could swim in it at our own risk. She did not want to take on board at all that this was not our issue, but the health risk of a dirty, unhygienic pool and that they were advertising as having an outdoor swimming pool that people could use, regardless of a lifeguard being present. However we later saw someone out around the pool testing the water and another person making a half hearted attempt at sweeping away some of the mess around it. Its a shame standards have fallen so badly, as we used to enjoy staying here.

lack of management all over hotel............staff could be more friendly............food and drinks could and should be better......................more staff training i suggest.............lovely location...............very nice pool area.................