Tru by Hilton Rocky Mount

Great choice great value The hotel is well kept with ample parking, nearby the main roads and food options. The staff was cordial and quick to help with check in. The facility and room was clean and easy to navigate to and from.

I would have given full stars if i didn't find a used crumbled napkin in my room underneath the nightstand beside the bed. Overall, the hotel was very clean, staff were friendly and kind.

When I arrived they could not find my room, I had reserved 2 rooms under one reservation and another room under a different reservation. The single reservation had been checked in and given the room assigned to me, not a big deal as it was my in-laws and the reservation was for my parents and myself. They apparently checked both rooms in when my parents checked in, again not such a big issue but still lots of confusion as the employees were confused on who was in what room. Biggest issue was that we checked in on a Thursday and checked out on Sunday, was told that housekeeping came every other day. Did not receive any housekeeping services the entire time that we were there for any of the 3 rooms. Actually used Food Lion bags to bag and remove our own trash as the trash can was very small and was full by Saturday. Did not have any shower gel in the shower, requested and shampoo was dropped outside of the door. Had to request towels as they were never replaced in the room nor were used towels removed. Ran out of toilet paper as there was only one partial roll at check in, again had to go to front desk to request. When we checked in the night stand was covered in a stick substance as well as the TV remote. I did speak with someone as we checked out and she did not seem concerned, she told me that housekeeping goes not come every day and I explained to her that we had been there since Thursday. I will say that my son enjoyed the pool & the lobby was cleaner than our room.

Post surgery pit stop We stayed there for only a handful of hours as we were passing by and need to rest a bit however, it was an amazing experience beginning to end. The young man that checked us in was so polite and thoughtful. When we got to the room we needed help with the curtain and the gentlemen that assisted us from maintenance was TRUly :) an asset to the company. He went above and beyond to assist and furthermore, you can honestly tell in his voice and how he speaks that he is proud to work for that specific location. Great team and staff! Tru Hotel never disappoints but this one went above and beyond

The floor in the room was not clean. They felt sticky. There is only 1 microwave in the entire hotel where check in desk is.

My bed sheets were unclean in a made up bed but Thomas was able to provide me with clean sheets