First of all, I want to say how thankful that I am that the Inn did not receive any damage from hurricane Beryl. My family has been going to the Inn for over 15 years. My husband and I stayed at the Lighthouse Inn July 14th - 17th. I have to say that this was the worst stay that I have had in 15 years. Our stay started off bad by having the pool being so dirty and cloudy that we did not feel safe using it. We complained to Cacee at the front desk and she said and I quote ”Anytime that you have kids using the pool, it is going to look that way”. If you were standing in the pool, you would not be able to see your feet or the bottom of the pool, that is how bad it was. My husband and I were so disappointed because the pool is one of the reasons that we go to the Lighthouse. After we complained, the pool did not get any attention and stayed dirty and cloudy the whole 3 days that we were there. Second issue, we had requested a room on the bottom floor so we would be close to the BBQ pits which the Lighthouse was able to accommodate us, BUT the BBQ pits were so fifthly that there was no way that we were going to be able to use them. Of the 2 pits, only one had a propane tank attached to it. Both had no cleaning tools available only dirty old forks next to them. We complained about this too and over the next 3 days, nothing was done to clean the pits. Third issue, We love to go fishing on the pier at the Lighthouse. My husband and I went out on the pier on the 14th in the evening. As it was getting dark, I went to turn on the lights and they did not come on. The Green lights that go in the water were not coming on. I called the front desk from the pier and was told that NONE of the lights were working because they were taken out with the storm that hit before Beryl. That means that they were out for over a month. If the front desk knew that they were out, why didn't they tell you when you checked in? We gave up fishing because we could not see anything out there and were walking back to our room and stopped at the fish cleaning station to rinse out our bait bucket and found out that there was no water available either. When I checked us out on Wednesday (7/17) the attendant asked how our stay went and I listed each of the issues. She made an excuse for the pool saying that sun screen causes the pool to look bad. (Funny, it has never looked that bad before). She also told me that she spoke to the grounds person just that morning and he said that the lights were fixed on the pier the previous night. My husband and I both were sitting on the lounge chairs that night and NO, the lights were not working. We paid a lot of money for us stay and I can tell you that we did not get our money's worth. Please Lighthouse, get your act together. You guys have such a great property and location. I want to go back, but will not until each of these issues have been corrected.
97 Recensioni