Hotel in zona Casino Ballroom, Hampton Beach

房間恨一般，很舊的

Having worked for IHG I could never imagine myself posting such a negative review for one of their properties, but my experience at the Holiday Inn express and suites in Seabrook New Hampshire was beyond dismal. The dilapidated condition of the property and lack of customer service from front desk employees is astonishing And embarrassing, and that’s being kind. First problem with this property is that the overview on the IHG® website states and I quote; “BRAND NEW PROPERTY.” (Look it up) It is not even close to being new. The certificate in the elevator declares it was installed on 2007- so it’s at least 15 years old property. False advertising right there. Secondly, it is in dire need of updating. There are no USB outlets in the rooms, broken lamps, dirty carpets, dull lighting, and too many issues to mention in this review. What ruined my stay though is the following: After requesting a first floor room I was put on the third floor in a room which I found out the next morning was actually listed as “OOO” in their system, which means out of order. In the hotel industry, rooms are put ‘out of order’ when they are not fit for habitation and need repairs. it should never have been rented. There was absolutely no hot water in this room. Not even tepid. It was ice cold. This prevented me from taking a hot shower after traveling a full time day. When I called the front desk about it, Alex told me “I’m not a plumber.“ He was useless I asked to speak to the MOD which means manager on duty, only to find out there would be no GM at this hotel for the next two days. I called IHG Corporate to complain and they called the hotel while I was on the phone to ensure I would be put in another room that was functioning properly. This meant I had to pack up everything and move to another floor and the front desk never even offered to help with the move. when I packed up the room, I was assured by the front desk staff that the new room was checked and double checked to make sure every thing was working properly- only to find out after getting into a steaming hot shower that the body wash and shampoo (which is installed on the shower wall) was completely empty. This was the cherry on the sundae for me and I got out of the shower soaking wet and went to the front desk and handed them the empty soap containers. I got some from a housekeeping cart and installed them myself. About 15 minutes later there was a knock at my door with a young lady standing there with a bottle of shampoo and body wash. No smoke or greeting from her as she identified herself as the front desk manager without offering her name or an apology. She was just standing there with a bottle of soap in each hand looking annoyed. I told her I got some myself and shut the door. I am a platinum elite member of IHG® which means I spend a lot of money on this brand, and although this is a franchised hotel, it is governed by corporate and IHG needs to keep a better watch on their franchisees becau

Mio figlio e i suoi amici sono stati qui per il suo undicisimo compleanno e ha avuto un'esplosione. La mia unica denuncia è che la piscina era così piccola. La colazione era fenomenale, anche se con una grande selezione, così tutti i bambini potevano trovare le cose che amavano. In generale, rimarremmo qui, il personale era sorprendente e super utile con le richieste che avevamo.

Quick summary: very comfortable rooms. Very good housekeeping. Friendly, professional staff. To note: my review is based on what I expect of this tier of hotel, i.e. NOT a five-star, but not the price, either. When I see people complaining that there are plastic utensils at the FREE breakfast in COVID times, I have to shake my head. We stayed here while in town for a wedding. Room 311 has two very comfortable queen beds and very good down-like pillows (maybe they are?) All the usuals I expect of this tier of good-value hotels: coffee/tea maker, iron/board, microwave and fridge, good desk and big workspace, closet with a nice big mirror on it, etc. Good number of places to plug in your devices. Complimentary wifi and HVAC worked well. Our bathroom had a roomy walk-in shower; other rooms have a tub/shower combination (sigh - I love a bathtub after a long day.) Neutrogena toiletries: shampoo, conditioner, body lotion. LOVED that you could turn on the light without the vent automatically coming on - less headache when you're just putting on makeup. Nice buffet breakfast of hot and cold items, eggs, meat, cereals, fruit, juices, etc. Again, I don't understand why some reviewers complain that they are not getting a breakfast like at the 5-star hotels -- this is a very decent breakfast at this price point. Friendly, helpful, professional staff throughout. Excellent housekeeping. Due diligence on some very minor gripes: There were no washcloths in the bathroom (fine by me - my roommate cousin noticed.) She also asked that the hand sanitizer on our floor be refilled (it was empty) on a Friday; still wasn't filled on Sunday when we checked out. My little gripe is just noticing how some hotels try to cut costs yet still deliver the basics. The chest of drawers in the cabinet is a stack of baskets, i.e. small items will fall through the wires. Again, a minor gripe, but retrieving small items that fall through to the bottom is a bit annoying. The location is good - a short drive from the I-95, good for touring the north-of-Boston area of Newburyport, etc. To sum: we'd be happy to stay here if we are in the area again.

This is my second time staying here, and it was just as pleasant as the first time. A comfortable room, everything works beautifully, plenty of outlets, and USB ports for recharging devices, and a super friendly staff. They were quite helpful in every regard, with a fast check in and check out. They were also spot on when I asked for a recommended restaurant for dinner. I went to Loretta’s, and it was great! The complimentary breakfast is also a great way to start my day. Will always be coming back to the Essex Street Inn when I visit Newburyport.

La giovane donna che lavorava ieri sera era la persona più gentile a parlare con lei. Non sono sicuro del suo nome, ma era bionda con i piercings e era assolutamente sorprendente. Non mi sono mai sentito più benvenuta in un hotel, come ho sperimentato ieri sera.