Utente ospite
21 dicembre 2023
We travel a great deal and stayed in good as well as bad hotels; therefore, provide good as well as bad reviews. For the past several years we’ve selected the Hilton hotel chain as our go-to. This TRU by Hilton Roanoke/Hollins VA hotel was the worst TRU we’ve ever stayed in years. We stayed 5 nights here. Breakfast is available from 6-9 AM, and staff starts pulling food items at 8:45 AM (Saturday morning); therefore, we had to go out to a restaurant for breakfast. The next morning we ate breakfast in the lobby, or tried to. There weren’t many options available at all, very disappointed. In fact they offered the worse food options for any TRU by Hilton we’ve stayed. We traveled 11.5 miles to 'Famous Anthony’s 460’ for breakfast every morning and it was very good with a friendly staff; however, expensive overall and time-consuming. If you want value, find another hotel for a good night sleep and breakfast. Beware of pets. The latest 'Virginia’s Blue Ridge' magazine has this hotel listed as not accepting pets; although they’re listed as 'pet friendly' on Hilton's website. We’ve never seen so many dogs at a hotel before. We have pet allergies, and stayed in what staff recommended as a 'non-pet room', but advised that they can’t guarantee a pet wasn’t in the room. Most TRU by Hilton hotels we’ve stayed have a laundry room for guests, but not this location. Staff advised not to go to a coin laundromat nearby, and provided an address for a safer location farther away. We’d rather provide a great review, but can’t for this location. Look elsewhere.
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