Hotel Ishan - A Ganges Riverside Retreat by Salvus

Non ac hotel for the price of an AC one…no value for money….there are much better priced and good hotels in rishikesh… We had booked 4 rooms in the hotel at least 3 months in advance for a trip in May 2024 for 2 nights….despite the advance booking 1 of the rooms allotted had a broken AC and we had to spend a sleepless night in the room with 2 kids because of the sweltering heat. Even after the issue was highlighted to the staff there was no effort on the part of the manager to get the same fixed. Also the staff was well aware of the broken ac but they still chose to allot such a room without fixing the issue to a family with kids. Further, when we rightly asked them to charge us with the cost of non ac room and refund the excess… they conveniently shifted the burden on the sales team which was nowhere in the picture. Some of the bathroom flushed werent working.. fans stopped working in the middle of the night. To cut a long story short, the dont understand the concept of customer service or probably how to run a hotel. This place is so not worth the price being paid for it. They have a long way to go in terms of customer service and upkeeping the room. Dont get deceived by the pictures… the property is nothing even remotely close to it. Strictly avoidable.