JulianaCaixeta
17 dicembre 2021
Hotel policies should be changed. Currently you have to checkin at 12pm, and checkout at 10am, after which time you completely loose access to the resort. We’ve never seen hotels offering 22 hours stay for the price. After talking to hotel staff who were very arrogant and impatient with our questions about this, we were offered a late checkout that consisted of a payment per extra hour that we decide to stay in. It’s a resort that you come to enjoy the hot springs, we could have returned the room at 10am and be allowed to stay in the resort until 3pm at least without paying for extra hours. Overall, resort is beautiful, nice. Parque das Fontes and its hot springs is incredible; Hot Park is average, it needs investment in new slides and more attractions. Paid attractions such as scuba diving are overpriced. Food, drinks, snacks, everything inside the resort is overpriced. We just thought that is too much money for what you get. Many 5 stars hotels around the world offer much more for much less. We will not recommend the resort to family and friends.
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