Rigi Kaltbad Swiss Quality Hotel

房間景色優美，窗外就是雪山，不出房間就可以看到日照金山和美麗的晚霞。爬瑞吉山也很方便，可以自己爬上去，周圍的居民區也很美，可以看看鄉村風光

房間不算大，但乾淨衞生，窗外景色非常震撼，在房間裏就可以看見山巒雲海

這個酒店是指定入住的，瑞士的環境簡直沒有吐槽點，小而精緻，服務雖然沒有那麼的熱情，也許是文化不同，會感受到禮貌。

Sehr schade…. Swiss Quality ist nicht mehr was es war. Leider alles sehr lieblos. Wir haben ganze 3 freundliche Mitarbeiter im Hotel getroffen. Das bad war völlig überloffen… Schade schade schade…

The hotel is well situated and comfortable. Big advantage is the spa you have access as hotel guest. The service for the restaurant is the biggest issue. That’s a pity as the food was good. We had an early reservation for Saturday night dinner for 4. When we arrived they assigned us our table, nearby a big table with young kids and noisy. We asked if we can change to the next table (same view nearby the window, same room just one table away from the noisy table). No way, the table we were looking at was reserved by THE director and the waiter could not decide for the swap. We asked to have a table in the other room but again not possible as they were fully booked. Seeing our scepticism, he told us to wait for the director who was one table away with other customers. We had to wait for 10 minutes before THE director agreed to come to see us and he had more urgent topics to deal with rather than attending customers requests. Another explanation, again strict refusal because the customer from the day before wanted the same table. Remember same table for 4 just parallel to the one assigned to us in the same room with the same view. We started to explain how unbelievable the situation was but we faced the inflexibility from THE director. He explained me with several “my friend, …my friend,” that the table was assigned for customers who were staying 3 nights… I guess because we were staying only 2 nights we, as customers, did not have any right for simple care and attention. As we did not understand the logic he told us that if we were not happy we could always have dinner elsewhere!!!! Sic !!!! We finally had a table in the other room, the restaurant was far to be full as we stayed until 10:00 pm despite what we were told earlier. What a disappointment as the food was good but the service quality, customer care and attention to customer was one of the worst I have ever seen. We did not felt welcome, it is true that we were not German speaker and I wondered if being able to explain in German would have helped… I waited 48 hours to write this review as I did not want to write anything under anger. Again, it is true that they do not need customer as the Spa and the location gave them a premium commercial position but arrogance and lack of customer care is something that shall be banned from any hotel and restaurant.