BIG4 Aussie Outback Oasis Holiday Park

We got stuck in Charters Towers for a night with our dog due to flooding so stayed here for the night. It's a lovely place with beautiful pool and surrounds. We stayed in a cabin which was really spacious, comfortable and had everything we needed. We were extremely grateful for a nice hot shower and comfortable bed and we laid back watching the big screen TV during the rain. Best part was our dog was allowed to stay in our room with us. Highly recommend this place, we loved it.

Charters Towers Big 4 is a nice spacious Caravan Park. The Park looks slightly rundown in some areas which lets it down. Stayed in a Cabin which had the same issues, which I feel is letting it down from being a really nice Caravan Park. It’s on a main road but it wasn’t an issue for a good nights sleep.

I can only describe what I have experienced at this park and say that I do NOT recommend staying here if you place any value on your child's safety or respect you as customers. Our experience staying in a cabin was OK untill I tried to book again I contacted the office * to advise the shower door had come of its rails - this should of been picked up in cleaning and maintenance because yes these doors do get stiff to move prior to getting to the point of coming off the rails completely. I advised the office by phone and stated it was not urgent and could wait till we checked out. * we couldn't find the power switch for the stove and the guy came over after a few minutes...not long but he didn't go straight to it found the switch. * the swing opposite the cabin broke while my child was mid swing. the rope part of the swing had worn through at the top where it connects to the top rail. again this should of been picked up in a safety inspection prior. my child (10 yr old approx 30 kgs average child) could of broken her neck or anything. I didn't at that point take things further and I will do what I can to warn parents to check the safety of the play equipment supplied. Being a big 4 park that is advertised as being kid friendly i expect a standard which this park failed miserably. I did report the swing breaking while my child was Mid swing to the office as soon as I could. I tried to book into a cabin again only to find im blacklisted due to supposed damage to the cabin. later confirmed to be damage to the home made bunk bed. At the time I was unaware of any damage but my child has said to me the ladder step ( home made) came off in her hand when she touched it. Again this should of been picked up in a regular cleaning amd maintenance inspection. I was never contacted to pay any damage fees etc. on querying this I was told " it was only a very quick fix just hammering a nail or 2 back in, it was quick and didn't really cost much so never contacted you" this really didn't sound fair and reasonable to me to be held responsible for the lack of maintance. I didnt want to post feedback but felt I need to inform future guests to cover themselves for any claims that should fall into the maintenance of the park being blamed on the guest. I tried to sort this out with the office when I tried to make the 2nd booking. I was told " Take it up with the owners, they are away in NSW" I asked when they will be back and with snotty attitude was told " when they get here" the attitude of the assistant manager was atrocious. this should not have happened. so No I do not recommend staying here.