Holiday Inn Express Richmond

Nice little place to stay overnight with good breakfast in the morning

Absolutely avoid this hotel unless you get a room on the side away from the highway; the noise of the big trucks on Interstate 70 is very loud all through the night; neither one of us got much sleep at all. The building has four floors, and there is very little sound abatement between floors. We heard our neighbor on the floor above us stomping around quite a lot. In short, this place has a real problem with noise. For this reason, we recommend avoiding this particular Holiday Inn. We stay at Holiday Inn a lot and usually have a good experience; this was easily our very worst. Other than the noise, it is a standard Holiday Inn experience. Too bad there is such a terrible noise experience.

Had a very nice stay. NOTE the property is newly renovated and is converted to a Holiday Inn Express. Rooms are very nice and comfortable. The lobby area is nice but felt a little sterile (too much white). Staff was very nice and helpful. The cleaning crew missed making the bed and replacing toilet paper once, so slight room for improvement there. Breakfast was exceptional compared to many other places we have stayed that offer free breakfast. Kudos to the staff keeping the breakfast food stocked and the breakfast area very clean!! We were impressed! Highly recommend staying here if in the area.

The room is right off the interstate so it is very easy to find. The hotel was very clean and the front desk clerks both at check-in and checkout were very friendly and top notch. The rooms are large and very warm. Made it feel like home away from home. Very nice! Will definitely be back.

Dirty! .. room is dirty and needs upgraded badly. Should have read review before staying here. DIRTY TOWELS from previous occupant still hanging. This place is gross. Period . Turn on the tv (which is smudged and dirty) and the volume will go down with with remote not up… and won’t change channels . Did I say this place is gross ? If there was another hotel with availability tonight I would pay to move.

Arrived after 11 pm to check into our room and the clerk told us she did not have a reservation under our names. We then showed her our confirmation email and numbers. We confirmed that it was the correct hotel and it had already been charged to our card. The clerk could only say sorry and shake her head and gave no offer of help to find a new place or reimbursement for our reservation. We then had to travel over an hour to find a hotel to stay at way past midnight.

I reserved three rooms by phone and had three confirmation numbers. I also let them know we'd be VERY late. Arrived just after midnight, and was told there was only two rooms, and no vacancy. No apology or discount for our inconvenience was offered. Had a room towards the end of the building closest to the interstate. Heard trucks and traffic rumbling noises ALL NIGHT LONG. I got 40 minutes of sleep, tops. Not the most welcomed experience after selling our home, packing a moving truck for five hours and driving across two states late at night. Room was clean, which is the best thing I can say about this experience.

We dealt with several staff members who were very pleasant, hard working, and did their best to assist us, but were failed by the IT tab the hotel. We went to the assigned room and discovered we could not open the look with the key cards. a staff member went back to the room, and confirmed the lock was not working. We went back to the front desk and were upgraded to a suite because there were no other king bed rooms available.. The manager went to the second room, and used her key to open the room. She then attempted to open the room with our keys, but they did not work. she told us that she would get the maintenance man to reprogram our lock. we waited for an hour and called the desk once again. We were told that the maintenance man had gone home, but the second shift manager would attempt to reprogram our lock. He made several attempts, but could not do so. The maintenance man eventually arrived after being called in, and he also made many attempts to get the lock to work. he was unsuccessful. The manager told us that there were no more suites available, and that he would comp us a basic double bed room. Three hours after check in, and three room changes we were finally able to get in a room. We ate in the bar, and watched a steady stream of guests return to the front desk complaining that their keys did not work. We heard one unhappy woman tell the clerk that these were her 3rd set of keys that did not work. We attempted to pay our bill, but the bartender told us that the computer at the bar did not work, and we would have to pay at the front desk.We waited more than 30 minutes to pay our bill while the overwhelmed clerk tried to check in guests, remake keys, and cash out bar customers. DShje told us that she had to add our bill by pencil and paper, because her computer was not working.