Sonesta Simply Suites Minneapolis Richfield

This place was a dump. All we need is quiet, safe and clean and this was none of these. Dirty common areas and suite. Interior door to bedroom broken off of hinges so if you tried to move it, it fell off. None of the exterior doors to the building worked with the key card and were constantly propped open with a dirty sock, tissue box, etc. When I asked about it at the front desk I got an apathetic "none of them work" and when I said it was dangerous, I got a shrug. Constant party noise from neighbors, even after reporting to front desk. Seemed like people live here long term, which I don't have a problem with, but the parking lot was full of cigarette butts and other trash. Grounds were unkempt and trashy. See that nice photo of entry? Couldn't be farther from the truth! Sketchy property all around. Stayed here for 4 nights and never got any room cleaning, fresh linens or trash removal. All of the complimentary soaps and conditioners were empty. Shower curtain way too small so it flooded the floor. Never again!

Our stay was fairly comfortable but this is a cheap and hotel. There were no extra pillows in the room. We had to ask at the desk and did get one. The desk was not staffed when we arrived with a sign saying sorry for any inconveniences we're not here. A young woman did show up who was dressed fairly close to a homeless person. But she was friendly helpful and managed our registration very well. The bed was reasonably comfortable. The room was reasonably clean. But this was a very basic stay and not worth the 90 some plus dollars we spent on it this was like the old $50 rooms at a Super 8 or Motel 6. The only reason I wouldn't stay here again is that it's overpriced.