Stanley House Hotel & Spa

This was a Christmas gift and what a gift the spa was spotless, relaxing and beautifully decorated. The meal that followed was amazing Farah who shown us around was informative and spent time chatting to us. In the spa you get your own changing room with a hairdryer and straightners and a shower in there. Incredible well done Stanley House.

From the moment we arrived, at a family wedding, we were given a first class service. We attended a family wedding & the staff were excellent & helpful. Specifically Tracy, head of housekeeping, Vic who worked all day & was still dancing at midnight as she served drinks in the bar & Rodrigo, who had an amazing and infectious personality. Nothing was too much trouble & even when we had an issue to be resolved, it was done with a smile & good grace.

I attended the spa last week with my mum for a special treat following a very rough year for both of us physically and mentally. Upon arrival, we were asked to wait in the ‘holding area’ where other guests were seated. I immediately felt uncomfortable as it was very quiet in the room and you could hear everyone else’s conversations. Certainly not a relaxing start to the day. We were then shown our locker and given information regarding the spa before being escorted downstairs. My mum is registered disabled following a stroke so struggles with stairs. Consequently mum used the lift to access the spa. There were no free hooks to hang our robes and towels on, and as the floor was wet, we didn’t want to put them down. We had to move someone else’s things along a rail and squash ours on. The floor was obviously very wet and slippy yet there were no rails to support someone who may require them. There was no seating other than the four lounger beds, however these were being used by other guests. The pool as not very warm however with limited facilities, we didn’t have much choice than to sit in it. We were extremely disappointed with the limited facilities, and other than the sauna or steam rooms, there was only the pool. Consequently, we were bored after 30 mins as the pool was not even big enough to swim in. A member of staff queried what time our lunch was booked for as she felt we would not have time to get from the spa to the restaurant. However, we were not informed of this at the time of booking, and were told this couldn’t be changed and that we would need to leave the spa early to get there in time. To try to ‘speed things up’ the staff member brought the menu to the poolside for us to pre order. She had to squat down to show us the menu, which very uncomfortable as everyone could see and hear what was going on. The menu had a choice of only four main courses which neither myself or my mum liked. We were told that this was the menu for the day and that we would need to ask in the restaurant if there were any alternatives. Consequently, we felt that we needed to leave the spa even earlier to allow time for us to shower and dress before our allocated lunch slot. I had to go upstairs in my wet things to get our items from the locker which I felt was ridiculous, especially with mums limited mobility, and when there were lockers in the changing room downstairs. Mum tried to use the disabled shower, however there were no toiletries in there, so she had to struggle in the main changing area. There are only two changing cubicles and as they were occupied, we had to get dry and dressed infront of other guests with no privacy. Mum then went to dry her hair and found that only one out of the three hairdryers was working, and that there were no straighteners provided. Very poor compared to other places we have been to. When we went across to the restaurant, we asked about an alternative menu and were told we could order anything from the main