Utente ospite
4 settembre 2023
Whilst in Rhayader visiting family over the August bank holiday weekend, we visited the Elan Hotel for a meal on the Saturday night (26th). Our table of seven was booked for 6:30pm. Upon arrival we were greeted with guests queuing two deep at the bar to get drinks with only one member of the bar team working who was obviously overwhelmed. We finally managed to purchase a round of drinks and sat at our table. No menus on the table meant that, when the team member came to take our order, we had to request them, she came back ten minutes later, and we ordered. To be clear, the pub/restaurant was busy, it’s bank holiday weekend and the business was full of regulars and visitors to the area…but there’s only one bar team member on and one team member in the restaurant! At no point were these two team members rude or short with us and handled the obvious stress of the occasion extremely well. Then came the extended wait for food. Whilst waiting, we decided to have another round of drinks, and due to the lack of table service meant we had to endure another long wait at the bar. The wait for food would have been bad enough if it had been seven adults, but we had two young children in our party who were understandably getting fractious about the extended wait. Looking round the restaurant, we weren’t the only ones waiting. On a normal service you see multiple tables leaving the kitchen at the same time or in quick succession. The impression I got was that each table had their food cooked in order so once one order/table was fulfilled, the kitchen team moved on to the following order/table and you only got your food once you were first in the queue. An hour and fifteen minutes after ordering, our food arrived. Both my brother and I ordered the Lamb Curry, I’d heard good things about the curries at the Elan so was keen to sample one. When they arrived I can only say that they resembled greasy lamb gravy, I returned mine immediately and said that I wouldn’t be eating it. My partners Butter Chicken, whilst being a little thicker in consistency, was not like any Butter Chicken she’d had in the past and she only managed to eat half of it. Similarly, my brother only ate half of his Lamb Curry. On all three dishes the rice was clumpy and gave the impression of being precooked and reheated. My sister-in-law’s steak wasn’t cooked as she requested but she was that hungry she decided to eat it rather than make a fuss. In fairness my daughter had the rack of ribs and enjoyed them similarly my nephews enjoyed their meals also. I was offered a replacement meal and a menu was brought for me to reorder, but by the time the waitress came back to take my order everyone else had either finished eating or had eaten as much as they could stomach. The sum total of my evening meal was three slices of naan bread. I asked to see a member of the management team and was informed that they were in the kitchen cooking and would be around ten minutes. No problem I said, as
Traduci