Hotel in zona The Northern Light Center, Reykjavik

La posizione è molto buona. Camminare a distanza da tutti i luoghi. Le camere sono piccole ma ok. Abbiamo soggiornato per 3 notti. La prima notte siamo arrivati per le 2 e siamo stati messi in una stanza strana nel prossimo edificio adiacente, che non aveva ascensore da unirsi. Immediatamente ho notificato trip.com assistente e anche chiedere di cambiare la stanza che è stato fatto la mattina prossima. Grazie all'hotel & trip.com Il personale della reception è stato molto bello e utile La colazione era abbastanza buona

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

Abbiamo trascorso un soggiorno estremamente piacevole e considereremo sicuramente questo hotel la prossima volta. Ottima posizione, personale cordiale e la camera aveva tutto ciò di cui avevamo bisogno. Anche il caffè e il tè gratuiti nella hall erano un bel tocco, specialmente in una città costosa come Reykjavik! Ho anche apprezzato il fatto che gli ospiti diano l'opportunità di rinunciare alla pulizia della camera e ricevono in cambio un buono per un drink per il bar dell'hotel.

Appartamento davvero grazioso e dotato di tutto nel pieno centro della capitale. Il personale molto discreto ma attento nella pulizia e nella cura del soggiorno, anche se non richiesto, ogni mattina ci veniva fornito del caffè e del latte per la colazione. Self check-in comodo e funzionale, si fa tutto con un app del cellulare. Decisamente soddisfatti!

Hotel molto ben posizionato e il personale è cordiale e disponibile. Questa è la seconda volta che soggiorno qui e finalmente ho avuto la possibilità di provare la vasca idromassaggio che è molto bella con questo tempo freddo. Bella decorazione nell'area lounge d'attesa

Had a wonderful experience with this hotel .Staff in this hotel is very friendly . Hotel facilities and ambiance was really good . It was worth staying in this hotel.

Reykjavik Grand è un noto hotel locale. La sua specialità dovrebbe essere il suo ristorante. Ha molti certificati di chef pluripremiati e ha persino preparato dolci per la Casa Bianca. La reception è molto accogliente, ma fate attenzione a restare sul lato alto, sopra il quinto piano, perché le tubature dell'acqua nella torre del quarto piano hanno ancora odore di zolfo, il che non è accettabile. La camera era OK, con vista sulla cattedrale e sul mare.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

Abbiamo dormito solo una notte. Camera essenziale, pulita e calda. Molto comodo il letto e colazione …. Stupenda. C’era veramente di tutto. Unica nota stonata e che la sala della colazione era veramente fredda, penso che non sia una casi dato che anche le inserviente giravano con una giacca pesante.