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La Stella Suites
4.1/518 Recensioni
I’d booked a 1bed apartment at La Stella in January 2022 for a 5-night stay in August. We arrived at the hotel in the early hours of Friday morning - the main door was unlocked, and we found an envelope with our name, key card, and directions to our room on the front desk. As soon as we entered room 106, I knew it was not the room I had booked. Instead, it was an exceedingly small studio. Given the time, lack of staff presence and after travelling for hours with a toddler, we didn't see much option and decided to sleep in the room we'd been given. The next morning, I went to reception to resolve this issue and found myself in a queue behind a family who had also arrived when we did to a room they had not booked and was far too small for their needs. When I spoke to a member staff, I was told I'd need to wait for the manager to arrive. When the manager finally arrived, he informed me that the hotel was at capacity as it was high season, but that they would move us to a bigger room the next day (Saturday) and I should return to reception after 4pm to confirm this with whoever would be working then. When I returned after 4pm, I met a member of staff called Babbis - a man not cut out for the world of hospitality. Rude, unempathetic and incredibly unhelpful. He had no knowledge of the conversation I had had earlier that day with the manager and proceeded to tell me we would have to remain in the studio and receive the difference in the room rates back. When I tried to explain that I had been planning this trip for a year and that our treatment since our arrival had been unreasonable and unsatisfactory, he did not even batter an eyelid. I decided to follow things up by email, so I had a paper trail of all communication with the management team. They confirmed that we would not be able to move rooms on Saturday (bear in mind check-in was Thursday and we were only to be there for 5 nights) but that a room would be available on Sunday. On Sunday morning I went to reception to enquire about moving rooms and was taken to what should have been our new room but was beyond disappointed to find that it was too not the room that I had booked 8 months prior. At this point I was deflated, frustrated, and upset. I insisted that they find us a room or refund us our money as this whole situation was impacting on the enjoyment of our stay. And not only that, there was very little in the way of an apology and no sign of compensation given the fact that we were the ones affected by all of this. After making it abundantly clear what my position was, after 90mins I was shown to a room that my family and I moved into, 3 days after our arrival date. Errors can happen but the manner in which they are dealt with is of the utmost importance. I feel that La Stella are in the business of making money (given the amount of people I met who experienced something similar to us) and not providing a quality customer experience for all. As a result, I would never ever choose to
Ammos Suites
4.6/542 Recensioni
Exceptional service and very friendly staff! Everything was very smooth from the beginning to the end of our stay. Room: Gorgeous and stylish interior with very modern design. Amazing modern lightning in the room and the shower was beautiful. Everything had attention to detail and enjoyed a tasty free espresso in the room. Bed was very comfortable and huge. Pool: Very clean and nice to swim. Very comfortable sunbeds. Beach: Beach front suites with access to the beach. The guy working at the beach is very kind and even reserved sunbeds for us as when we arrived everything was full so we sat front row once something became available. Sun beds also free for hotel guests. Breakfast: Very good breakfast buffet style had anything you need. Nice fresh orange juice. Special shout out to both the hotel managers (Filio and the other female manager I cannnot recall the name) who were exceptionally friendly and helpful.
Grecotel Plaza Beach House
4.2/541 Recensioni
Abbiamo iniziato il nostro soggiorno di 5 notti con un upgrade di camera, gentilmente offerto dalla struttura. Ci è stato assegnato un mini appartamento al primo piano con ingresso sito di fronte alla piscina della corte interna e balcone con vista mare. Nuovo, spazioso, con cucinotto attrezzato...ma stanza da bagno non all' altezza, pur con presenza di idromassaggio. La porta di ingresso a vetri penalizza la qualità del sonno: all' alba si è inondati di luce. Manca l' insonorizzazione. Inoltre, da una struttura come il Plaza, ci saremmo aspettati un kit di cortesia: accappatoio e pantofole sono di rigore. Punto di forza sono le aree comuni, veramente spettacolari: tre piscine, di cui una fronte mare ed una semicoperta, lettini ed ombrelloni in spiaggia a disposizione degli ospiti, ristorante fronte mare veramente curato. La colazione è ricca di ogni prelibatezza, servita in un buffer ampio ed accessibile, da un personale gentile e professionale. Parcheggio a disposizione a 50 metri, con telecomando consegnatoci all' arrivo. Il metre, molto professionale e attento, risulta freddo e poco empatico... La zona è servita da ogni genere di ristoranti e supermercati e, seguendo a piedi il lungomare, il centro storico dista circa 3 km. Per una famiglia con bambini come la nostra è una soluzione ideale. Con qualche piccola miglioria (più attenzione ai dettagli ed un'accogluenza più calorosa e meno formale) una struttura con le caratteristiche del Plaza, raggiungerebbe senza dubbio l' eccellenza.
Jo An Palace
4/534 Recensioni
Having just returned from a 14 night stay at Jo-An Palace hotel, Rethymnon, we needed to leave a review. The position of the hotel is in easy reach of the Old town, harbour, fortress and the promenade beach front, all flat walking. On arrival check in was very quick, we arrived very late but the reception is manned 24 hours and the reception staff are very friendly and speak excellent English, we were left sandwiches and crisps and bottled water in the room because we missed dinner, this was much appreciated.The bedrooms are very similar with air conditioning, the beds are very comfortable with sheets and duvets, shower very powerful with hot water any time of day, towels, bathrobes, slippers toiletries and hairdryer provided. Friendly house keeping service the rooms everyday keeping them clean. We recommend a garden view room very quiet. Breakfast and dinner are both buffet style, the breakfast had excellent choice of continental and hot food, cold juice, water and hot drinks served from a machine, dinner lots of fresh salads, hot food or you would say warm food small choice but the desserts choice was better also,apples, oranges and bananas always available.The waiting and kitchen staff work hard to make a pleasant dining experience. The head waitress is an excellent ambassador for the hotel, making time to greet every guest. The bar is well stocked, this also sells food and snacks, once again all the bar staff were very friendly and efficient. The rooftop swimming pool and bar with seating area and very comfortable sunbeds was kept spotlessly clean. The view from the rooftop is amazing.
Ionia Suites
4.6/515 Recensioni
We were unsure what to expect and chose this hotel on the great reviews it received. We were not disappointed in any way. The staff were fantastic. We could not have been treated any better when both my husband and myself suffered unforeseen health issues during our 2 week stay. The reception staff, always with a smile, provided us with great support during our health issues and for this, we can not thank them enough. The amazing cleaners (who never stop and are always friendly and helpful) the breakfast staff ( who provide the best hotel breakfast food, with a fantastic choice and variety of freshly prepared food, which changes daily). The location is perfect, situated a short walk from the beach, shops and restaurants and the beautiful Old Town. In short, we would highly recommend Ionia Suites and would return again in a heartbeat
Civitas Suites Hotel
4.4/510 Recensioni
Μείναμε ενα τριήμερο 8 με 11 Απριλίου ως ζευγάρι, πολύ ευγενική εξυπηρέτηση από το front office staff, ειδικά η Χριστίνα, εξυπηρετικοτατη με μια θετική ηρεμη αύρα και γενικά όσους είδαμε εκεί είχαμε πολύ φιλική αντιμετώπιση. Πράγμα που θέλαμε μιας και ήταν μια γρήγορη έξοδος πριν μπούμε κι εμείς σε δύσκολη σεζόν. Πράγματι χαλαρωσαμε. Είχε κάποια μικρά θέματακια το δωμάτιο που δεν μας πτόησε καθόλου το γεγονός αλλά ήταν όλα αντιμετωπισημα και μικρολεπτομέρειες. Δυστυχώς το εστιατόριο ήταν κλειστό ακόμα άρα δεν έχουμε άποψη. Εμείς πληρώσαμε κατα κύριον λόγο με το Τουρισμός για όλους άρα ναι μεν τσιμπημένη η τιμή αλλά δε μας ένοιαξε τόσο. Ενδεχομένως να γυρίζαμε κάποια στιγμή στο μέλλον για άλλη μια απόδραση! Ευχαριστουμε για όλα και καλό Πάσχα! Στέφανος & Ελένη.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto495 €
Prezzo più basso43 €
Numero di recensioni1,382
Numero di hotel159
Prezzo medio (giorni feriali)145 €
Prezzo medio (fine settimana)144 €