La Stella Suites

Poor all round, deceptive with the online booking. What they advertise for guests to book is not what they give you. I booked a room with 2 king beds but was given one double bed and a sofa bed. Horrified because I should get what I paid. When I was at reception this also happened to a German couple. They seem to make a profit out of scamming tourists.

This is a great hotel that I would definitely recommend. The rooms were really nice, the pool was great, and the breakfasts were very good. Possibly the best thing about La Stella is the staff, especially the manager (Maria). You were made to feel really special and they were very friendly. I would certainly stay here again.

We just spend a week at this amasing hotel. And wow, we could have stayed there forever. The staff there is out of this world😍. We will forsure be back as soon as possible. We miss you already❤️. Nice food, really nice cocktails and very nice rooms. And so cozy swimmingpool and bar🙏

We had an amazing experince here, everything was just perfect. Hotel area and rooms are clean, there’s a nice and relaxed atmosphere. We had nice room with a great and comfortable bed, good AC and the shower was just AMAZING. We had a small single studio but it was enough for us (there are bigger rooms available). The pool is the best I’ve ever experienced in a hotel, so if the sea is too cool to swim, take a swim in the pool! Also the free breakfast for all the guests is very nice and the breakfast was good as well. The location is more on the silent side, which is good if you want peace and relaxation. You can access the city via bus or taxi easily. Car rental is made easy with the hotel’s help and you have a car brought to you to the front door. The staff of this hotel is very nice, friendly and helpful, thank you so much for making our trip even better! (tip for the manager: give your staff a raise!). We will definitely come to your hotel again when we visit Rethymno again :) Kippis!

Just spent a week at la stella , first of all let me say the staff are fantastic and really helpfull. But the biggest problem for me was the noise from the road which doesn’t stop even at night , if your looking for quiet this isn’t the place for you . If your using the hotel as a base and not spending much time there you can’t go wrong but if not I wouldn’t use . Just read the negative reviews make your own mind up because the description of the hotel seems pretty accurate generally. Let me reiterate that the staff are what makes this place and without them it wouldn’t exist . Remember you are on two main roads and it’s VERY NOISY

I’d booked a 1bed apartment at La Stella in January 2022 for a 5-night stay in August. We arrived at the hotel in the early hours of Friday morning - the main door was unlocked, and we found an envelope with our name, key card, and directions to our room on the front desk. As soon as we entered room 106, I knew it was not the room I had booked. Instead, it was an exceedingly small studio. Given the time, lack of staff presence and after travelling for hours with a toddler, we didn't see much option and decided to sleep in the room we'd been given. The next morning, I went to reception to resolve this issue and found myself in a queue behind a family who had also arrived when we did to a room they had not booked and was far too small for their needs. When I spoke to a member staff, I was told I'd need to wait for the manager to arrive. When the manager finally arrived, he informed me that the hotel was at capacity as it was high season, but that they would move us to a bigger room the next day (Saturday) and I should return to reception after 4pm to confirm this with whoever would be working then. When I returned after 4pm, I met a member of staff called Babbis - a man not cut out for the world of hospitality. Rude, unempathetic and incredibly unhelpful. He had no knowledge of the conversation I had had earlier that day with the manager and proceeded to tell me we would have to remain in the studio and receive the difference in the room rates back. When I tried to explain that I had been planning this trip for a year and that our treatment since our arrival had been unreasonable and unsatisfactory, he did not even batter an eyelid. I decided to follow things up by email, so I had a paper trail of all communication with the management team. They confirmed that we would not be able to move rooms on Saturday (bear in mind check-in was Thursday and we were only to be there for 5 nights) but that a room would be available on Sunday. On Sunday morning I went to reception to enquire about moving rooms and was taken to what should have been our new room but was beyond disappointed to find that it was too not the room that I had booked 8 months prior. At this point I was deflated, frustrated, and upset. I insisted that they find us a room or refund us our money as this whole situation was impacting on the enjoyment of our stay. And not only that, there was very little in the way of an apology and no sign of compensation given the fact that we were the ones affected by all of this. After making it abundantly clear what my position was, after 90mins I was shown to a room that my family and I moved into, 3 days after our arrival date. Errors can happen but the manner in which they are dealt with is of the utmost importance. I feel that La Stella are in the business of making money (given the amount of people I met who experienced something similar to us) and not providing a quality customer experience for all. As a result, I would never ever choose to