CHC Imperial Hotel Adults Only

Io e il mio compagno abbiamo soggiornato per 6 giorni! Appena siamo arrivati ​​è stato perfetto per il nostro soggiorno. Era così pulito e la nostra camera era adorabile. Un posto perfetto per rilassarsi. Penso che l'addetto alla reception si chiamasse Irena (potrebbe essere scritto male), faceva principalmente il turno di notte. Tuttavia, lei era il personale più adorabile e ha reso il nostro soggiorno davvero semplice. È stata in grado di fornirci tutte le informazioni ed è stata di grande aiuto durante il nostro soggiorno, niente è stato un problema per lei! Personale straordinario. La piscina era favolosa e pulita e anche le aree della piscina. Tuttavia, la vasca idromassaggio sembrava aver bisogno di una buona pulizia quando eravamo lì. C'erano sempre lettini e non si sentivano mai sovraffollati. La musica veniva suonata durante tutto il giorno e il bar era fantastico. La nostra camera era di dimensioni perfette, davvero moderna, potevi trasmettere la TV in onda, quindi era perfetta, abbiamo alloggiato nella camera 508. Il cibo era ok. Facevamo colazione e cena. C'è una piccola selezione. Sento che avrebbe potuto esserci qualcosa di più, ma andava bene per il nostro soggiorno dato che siamo andati molto a Rethymno e in alcuni ristoranti nelle vicinanze! È a 15 minuti a piedi da tutti i negozi. Questo è qualcosa che non può essere evitato, ma nell'hotel c'è un minimarket per le cose essenziali. L'unico lato negativo è che non accettano molte carte, dipende da cosa acquisti. I contanti sono la chiave di questo hotel. Purtroppo durante il nostro soggiorno il bancomat è rimasto spento per tutta la durata del nostro soggiorno. L'altro problema è che la maggior parte delle bevande/cibo del bar o del ristorante vanno su un conto. Abbiamo avuto un problema perché altri ospiti stavano mettendo cose nella nostra stanza, il che può causare molta confusione, ma devi firmare per tutto ciò che aggiungi, ma mi atterrei a una persona che firma questi per assicurarmi di pagare per le cose che hai solo acquistato. I taxi per il centro costano 16€, un prezzo ragionevole. L'autobus è più economico ma non li abbiamo mai usati. Ma puoi pagare solo in contanti per entrambi o! Nel complesso, abbiamo trascorso un soggiorno incantevole e ricorderemo sempre questo hotel perché era la nostra prima volta a Creta.

Abbiamo trascorso una settimana incantevole in questo bellissimo hotel per soli adulti. Siamo passati a una camera deluxe 201 e questa camera era spaziosa, confortevole e arredata con gusto e luminosa. Tutto il personale è stato cordiale, disponibile e molto educato. Tutto il personale è stato estremamente utile assistendo con attività nella zona locale, consigli da considerare e luoghi da visitare. I giardini erano ben tenuti e tutto il personale avrebbe cercato di aiutare se poteva comunque. Il cibo era davvero buono e le variazioni a colazione e cena erano ottime, soprattutto i pancake e le omelette a colazione! Grazie a tutti per esservi presi cura di noi e ritorneremo con amici e famiglia!! ❤️🙏🏻 Gav&Zane

Camere sporche con angoli di muffa. Il cibo è sempre da non gustare, freddo, non greco. La posizione è pessima. Spiaggia sporca. Pessimo all-in, devi pagare molto di più. Nessuna animazione. Nessuna offerta benessere. Alcuni membri del personale sono molto cordiali e alcuni sembrano infastiditi. La stanza dove vengono lasciate le valigie dopo il check out non è custodita e non è chiusa a chiave. Zona piscina OK. Ho parlato con molti ospiti dell'hotel che avevano la nostra stessa opinione.

Lovely hotel. Friendly and very helpful staff. Hotel and pool area spotlessly clean. Buffet in the evening was not repeated in the 14 days we were there. Always a good choice at breakfast and dinner. Had a junior suite and then after a small issue (which was not the hotel's problem) were moved to a suite with a jacuzzi overlooking the pool. Would book this type of room if we returned. Good music at the bar and also had 2 nights with local music and dancing. Only negative in my view was nowhere within a small distance to walk to in evenings but this did not spoil our experience.

Our flight was delayed and the transfer was long with lots of stop offs and reversing down narrow roads. I would definitely recommend a private taxi transfer. Once we arrived we were offered an up grade to a suite. My cousin and I had paid extra for separate rooms though so we saw no point in doing this. It was disappointing that we were not put close together as we had requested but I understand this isn’t always possible. The rooms were clean and comfortable and the cleaners were hard working and friendly. The air con was quite good once it got going and the WiFi worked well for me. Not so well for my cousin who was further away from the router. I loved the fact there were plenty of sun loungers beside the pool and there was no need to get up early and reserve them. My cousin and I like to run so we had to go early about 6.30 before it got too hot. It would have been nice to have a cool dip in pool after running but you were not allowed in the pool until 8am. It also shut quite early at 7 even though it was still very light then. I’m a big swimmer/pool lover so I did find this a little restricting. Food was good with plenty of veggie options. As others mentioned though it was surprising to not get and drink inc with evening meal. Not even water. Breakfast came with hot drinks and fruit juices. I would recommend this hotel if you want a quiet relaxing break. There was no evening entertainment in the 5 days we were there but that didn’t bother us. Other guests were Russian and German with not so many fellow Brits. Hotel staff all spoke English and were generally helpful. It was lovely going to the beach which was only 5 mins walk left out of hotel and across the road. There was free use of sunbeds and umbrellas, I think you were meant to buy a drink at taverna. The sea was beautiful, clean and warm but you need beach shoes as it’s very rocky. The bus into town was frequent and cheap but always seemed to run a bit late so you were standing in baking heat waiting for it. We had a lovely holiday at this hotel and I did a lot of relaxing by the pool which was just what I needed. There was a very small gym but treadmill wasn’t working so we didn’t bother with it.

This is an honest review. Overall we had a great stay at the Imperial Palace. I shall start with the positives….. The hotel is very clean and rooms are too with big comfy beds which are firm. This was great as i suffer from a bad back if the mattress is too soft. The food was very tasty, although most dishes were very salty. Reasonable choice of hot dishes and salads but would’ve been nice to see more fish and prawn dishes. The pool was inviting and lovely comfy sun loungers to relax on. The pool lit up at night and looked so pretty. There was a good selection of poolside food ( at extra cost) but reasonably priced. Please see menu in photos for present bar and food prices. Mini market is left out of the hotel and is a ten minute walk . If you take a right out of the hotel , there is a bigger market which takes fifteen/twenty minute walk. There is a lovely pizzeria taverna called ‘ Giovannis’ which is a five minute walk left out of the hotel. Amazing pizza and hospitality at great price. The beach is a five minute walk away , left out of the hotel and across the road. Sun loungers are provided but you must purchase a drink to use them from the taverna or pay €10 Euros. The beach was rocky so take swim shoes as it’s very hard to get out of the sea due to the big rocks ! There is a bus that runs every half hour to Rethymnon which is €2 Euros per person each way. You can purchase tickets at reception. The town is lovely with lots of souvenir shops, bars , harbour and some history. Our stay could’ve been better and could be improved for future guests by:- 1. Upon arrival, we were shown to our room. No offer to take our cases to our room. This would’ve been a nice touch considering we had been travelling for twelve hours ( note the transfer on the coach is two and a half hours!) 2. Most staff were pleasant but not over friendly. There is one lady that works behind the bar in the evening that serves you with the grumpiest face and is very short and moody with you , slamming you drinks down with not even a smile! Not what I expect on my holiday! Hats off to the cleaner of room 512 though. You took time every day to say hello to us with a smile and totally deserved the tip we left you at the end of our holiday! A lovely lady. 3. It wasn’t made clear on booking our holiday through Love Holidays that no drink is offered at dinner! I feel that this is a way for the hotel to make more money! I personally would expect going half board to be offered one drink with our meal. Crikey not even a glass of water was on offer! We should not have to incur a bill at the end of our holiday and guests should be offered a drink when paying for half board! 4. The jacuzzi was often dirty with scum swirling around in the corners. There are three loose tiles on floor that were there for the whole duration of our holiday. The pool is okay but walls and grouting in areas are starting to look grubby. 5. It would’ve been nice to see a different entertainment while we we

Just arrived back from a stay at this hotel. My husband and I spent 5 nights here to celebrate our 5th wedding anniversary. We had a wonderful time. We arrived at 2:30am and was offered something to eat in the restaurant which was a nice touch. Our rooms were cleaned every day and we got new towels daily. Housekeeping made sure our room was immaculate and even surprised us on our anniversary by decorating our bed with flower petals (see photo). The staff absolutely made this hotel for us. We were given lots of advice on the best places to visit. We hired a car for 2 days which was super easy to do as the hotel has a few cars to hire at the entrance. A special shout-out goes out to the two female front-of-house staff - Irene and the other lady on reception (sorry we've forgotten her name, she does the morning shift before Irene). They both went above and beyond to help us have an amazing trip. They were a testament that great staff and good hospitality can make a world of a difference when staying in an average hotel.