Hotel in zona Retford Railway Station, Retford

Il personale dell'hotel era così gentile e utile, la camera dell'hotel era senza spot, la camera era molto spaziosa e la temperatura perfetta. Il letto era fantasticamente comodo! E'stato in grado di soddisfare tutte le nostre esigenze, soprattutto con un fan, perché io stesso ho problemi a dormire senza uno. L'hotel era in una posizione perfetta e facile da raggiungere sulla strada fino alla prossima posizione. Il Wi-Fi è stato un po' deludente con la necessità di controllare i messaggi di lavoro e i servizi, ma niente che abbia causato molta disturbo sul nostro soggiorno all'hotel. Sicuramente sarà prenotare l'hotel di nuovo Il soggiorno complessivo è stato spettacolare

Everything in this hotel was excellent, from the grounds upon arrival, to the checking in process, the room, the restaurant and the Wi-Fi. Stayed here on a business trip prior to a meeting. The room was spacious, modern and equipped with everything you need for a decent night’s stay. The bathroom was huge, one person mentioned there was enough room in their shower for twelve people! Room had its own air conditioning unit which meant I could set the perfect, comfortable temperature. Shower had all the necessary toiletries and there was plenty of loo roll provided. Restaurant was fresh and modern. Food was excellent and service was friendly. Would definitely come back.

We'd booked a table at the restaurant with friends and decided we'd stay over. Booked well in advance. Now the room was nothing to sniff at. It was neat and tidy and the bed was comfortable. The fan however was about as much use as an asthmatic ant blowing through a straw, this didn't help on one of the hottest days of the year. That's where the good ends. When we checked in we were behind a couple who were a little older than ourselves and had a stellar service from the reception man. He asked if there was anything he could do, he asked if he could book them a table at the restaurant, and he asked if they needed a taxi anywhere, he was genuinely awesome and courteous. Our turn to check in arrives. We're a professional couple in our early 40's and our friends behind us are the same. As soon as we got to the desk the smiles faded and the friendly demeanour disappeared. He kept on informing us that he needed the card details of the card we booked with in case we 'trashed' the room. He mentioned this over and over again must have been close to 10 times and he kept saying that it was because he's had trouble with groups before and he wanted to be able to charge us for any damage! He also said it's because the price of the room (that we had pre-booked) may go up overnight, we'd never heard of this before and protested this quirk but he wasn't in the mood to chat about it. He never told us about the hotel. Never asked if we wanted a table at the restaurant. Never even asked if we were OK. Horrendous service. Come the morning, Leanne was on duty. She was a breath of fresh air. She was mortified at our treatment and promptly gave us all the information we needed to complain, she was kind, courteous and frankly everything that the chap the night before wasn't. Just because a group walks in, it does not mean we are trouble. We were pre-judged and made to feel lower than second class which for a group of medical professional friends enjoying a reunion was frankly appalling. ** UPDATE ** We highlighted all of our issues to the member of Leanne in the morning who said when we were able, to make a written complaint but that she would deal with it personally. Email sent to Damons head office for the complaint. The reply from Stuart Carey who is apparently a Director of the company is frankly appalling, dismissive and rude. He mentions that a complaint should be sent promptly and that complaints that aren't, are not taken seriously. We emailed 4 working days after our stay as we were on holiday and believed it was being handled by the lady we spoke to. His email goes as far to say that myself and my group are nothing short of liars and that because it was not dealt with at the time they aren't too bothered about it. Steer well clear of this place.

We didn’t book but the friendly front of house staff fitted us in, I’d advise booking as it was really busy. We both had the carvery on Sunday and it was really nice, all nice and hot. Would definitely recommend and come again. Very friendly staff, well done team 👏👏👏

Very disappointed, we went there for two nights on the Bank Holiday weekend. They only told us a few days before that the restaurant would be closed due to a function so we had no time to find elsewhere. The breakfast on the first morning was so busy not much left and was awful when it came out. Seemed like the staff were running round like headless chickens. The second morning wasn't much better. When I asked foe a drink on the second day to take to the room I was told bar closed and had to go over to the pub ,owned by you. My wife had a knee replacement just a few weeks prior so walking was out of the question. So based on all this, I would not recommend and I wouldn't stay there again. Unfortunately my Sister booked the rooms so I couldn't get my Best Western points. Very dissatisfied

Travelled here for work and it was a great get away in the evenings. Chilled vibes, will stay again