Ye Olde Bell Hotel & Spa

We had been wanting to try here for some time after seeing a recommendation What an absolutely stunning venue Felt like stepping back in time Warm welcome from the hotel reception she guided us to the dining room We approached the bar and was served by a very friendly blond lady who let me try the cider before I bought it. Cider was lovely. The lady went to find out if they had room for us in dining room as the evening was fully booked but as we were early they were able to fit us in. Lovely gentleman seated us to our table didn't catch his name but he had a Liverpool accent Service was friendly and professional Starters we shared the Welsh rarebit it was very good My husband had the fish and chips and I had the burger Everything was fresh hot and delicious The Stilton sauce we ordered was gorgeous Just a quick bite to eat tonight as we are so busy with work We would like to definitely come back when we have more time An overnight and spa would be perfect Thank you for the delicious food a wonderful service Kind Regards Sarah & Ross

I booked a afternoon spa package which was use of the facilities and a half hour treatment which cost £140, i have been before with my sister and daughter and we were blown away with the service, food, facilities and amazing treatment so this time i went on my own for some me time. The massage was first, there was no music in the room to relax and the therapist seemed very inexperienced as the massage was very poor so i was very disappointed and it spoilt my day. The facilities were again lovely, the staff in the spa were ok certainly not the same standard we experienced previously. I'm afraid i wont be returning as my day would depend on which therapist you get, a lady i was chatting to said her husband had a wonderful massage by a more mature lady. Standards have dropped since our last visit,

Having been to the hotel many times it was decided to go for afternoon tea for a golden wedding . The meal itself was really nice but for the first time in our experience the staff member was rude , disinterested and abusive Although she brought the meal there was one pot of tea to share between 2 and when asked for more was told that was all there was . It doesn’t cost anything to be pleasant but the way she slammed things on the table without speaking is not what I’ve come to expect from this hotel . The afternoon culminated when afterwards we went to the bar for drinks and as we were leaving we were accused of leaving without paying the bill in front of everyone in the bar Obviously we had paid but the whole.experience was tainted by this one person .