Utente ospite
3 marzo 2025
Disappointed. Requested a substitution of grilled Haloumi for a vegetarian member of our party, instead of lamb on the meal of the day. (The meal was roast lamb on a large bed of roasted vegetables ) Instead of equal cost substitution, I was offered the requested meal at $11.00 more. As I was asking for a substitution, not an addition, substituting a vegetarian protein for a meat protein, I was very upset that my request could not be met. Haloumi is offered as a side dish or addition to salads etc and is readily available in the Hotel kitchen. The staff and the dining room Manager were not helpful, all staying with the script of “That’s just the way it is” My question is, why should a vegetarian have to pay more, for a substitution that actually costs less than the plated meal. ? My friend ended up with a bowl of chips at what was a family celebratory meal, and my upset at this unfair situation, put a damper on our meal. When a venue takes pride in their service and wins multiple awards, the disregard for a vegetarian diners needs is unacceptable.
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