Utente ospite
29 settembre 2024
We booked this hotel as it was new and looked really nice and Radisson have a great reputation, we had also booked a table for dinner at 7.30, confirmed by email. Parking is in an adjacent multi storey. When we arrived at 12.30 we were informed room ready at 3.00 which is the norm, however we were told they couldn’t let us eat that night as they had a large group booked and there wasn’t room for us!!! This hotel is in a new build area and not close to the city centre, the staff did not offer us any assistance in finding an alternative for dinner, so we decided we wouldn’t stay as planned, the staff didn’t seem to care we were upset, so we left. I have to point out we weren’t charged for the cancellation which at least was something, but it all felt very unprofessional for a large international company like Radisson.
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