Hotel Italia

2 Room Floorplan is great Everything about our stay was great! We absolutely loved the floorplan of our room and appreciated that each bedroom had its own bathroom. We will definitely be staying again! On another note, the person who checked us in upon arrival was very pleasant, accommodating, and professional. We definitely felt welcomed by her excellent service, and it set a great tone for our stay. That said, I did want to share one concern. While I was serving myself breakfast, a member of the kitchen staff made a remark out loud about someone being wasteful because some bacon had been dropped near the serving area. I was the only person in the breakfast area at the time, so the comment felt directed at me—even though I hadn’t caused it. I felt uncomfortable and had to correct the staff member, as the remark came across as accusatory. This won’t impact my decision to return, but I do believe the kitchen staff could benefit from some coaching on guest interaction and maintaining a respectful atmosphere during service. Thank you again for an otherwise wonderful stay!

Noise level was absolutely terrible. There is a middle courtyard with a basketball court, and the windows are paper thin. Kids screamed and played basketball past 10pm. The front desk was unable to do anything about it and said that 10pm is quiet time. I even called Marriott corporate and they said the noise level is allowed until quiet time at 10pm. If you want to hear a basketball bounced continuously, with an echo, along with screaming past 10pm...this is your hotel.