Utente ospite
2 aprile 2024
We booked for a luxury three night stay to finish off a week away. The staff were friendly, but lacked authority to make decisions or address concerns. No Management evident all weekend and short staffed at breakfast. The bathroom over the hall which was not advised at booking. The refurbishment is still in progress, lots of mess at the rear car park and we were not advised of this work at booking. The new decor is brash, tasteless and in some cases baffling. When you think of the Dales do you think of leopards and snakes? Me neither. The ground floor super gloss plastic wood floor belongs in a fast food joint if it belongs anywhere. Earlier reviews meant we expected period charm and an open fire, not any more. No pre-dinner drinks. No bread on the table. No water on the table. No canapé’s. No papers. No roaring fire. No Easter flourishes. Limited wine list and a choice of one decent whiskey. Our starter was well presented, but had no flavour and no seasoning. None. Main was well cooked fish and vegetables, but with a very poor risotto that had become distinctly pudding like. My breakfast kipper was good, but my wife’s vegetarian fry up was awful. Egg, tomato and mushrooms again with no seasoning at all. Hash brown and veg sausage straight from the bargain end of Aldi. Coffee weak, juice from cartons. Fine dining this isn’t despite the claims of the tacky banners front of house. Any charm has been destroyed by the refit. We felt sorry for the staff but note that a promised call from the Manager has not happened. We ate in the pub on the second night and left a day early £750 lighter.
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