Nutfield Priory Hotel & Spa

Perfect in every way. We booked this hotel for a small event using their private dining room and stayed overnight in one of the deluxe rooms.. It could not have been better. From the moment we arrived at the hotel we were treated with such courtesy and professionalism by all the staff at reception, in the hotel and the waiting staff. The hotel itself is an amazing gothic building in a beautiful setting, the room was really stunning, with every comfort you would need; beautiful furnishings and fittings, huge bed and sofas, enormous bathrooms with luxury toiletries. A fully stocked mini bar including a separate cocktail trolley with complementary cocktails and a generous supply of nibbles. Tea and coffee machine with lots of choices. The dinner in the evening was arranged perfectly by Peter who clearly took pride in his work and loved his job. Nothing was too much trouble and our guests thoroughly enjoyed the grand surroundings. After a wonderful nights sleep, the breakfast was just as impressive, with healthy options and home made extras, the avocado on toast with hotel-made chili oil was fabulous, but also, and especially, the wonderful waitress and waiting staff. We couldn't have asked for a better stay and will definitely return and possibly hold another event here.

Such a lovely hotel with wonderful staff. I stayed 2 nights for my best friend's hen weekend, and we had afternoon tea for 8 on the 2nd day. From the moment we arrived, we felt at home, the staff have the perfect balance of professionalism and warmth so you feel well looked after. Shout out to Kellie who kept plying us with drinks on Friday afternoon - she's lovely and a very good saleswoman! We finished off our stay after check out with time in the pool, spa pool and sauna/steam rooms and left for home refreshed and happy. My only negative comments are that the pillows are too soft - we had 3 each and I would have been grateful for one of them being firm - and the duvet is too warm for me, but of course that's personal taste. I hope to go back some time in the future.

***What a lovely experience. My granddaughters 18th birthday treat and her first afternoon tea. All staff, ambience and food were perfect. Views were also lovely. Will be returning for sure. A massive thank you to all who looked after us !!!

I was not a guest at the hotel. A parcel for me was wrongly delivered to the hotel. I e-mailed the hotel and then rang when I could get a chance. Reception were brilliant. Polite, professional and helpful. They immediately confirmed receipt of my e-mail, and assured me they would do what they could to locate the parcel and let me know if and when it was found. Within 24 hours, a very nice lady named Amanda did indeed contact me to let me know the parcel had been found and they would keep it safe for me to collect at a time of my convenience - which I did do. I feel this is still a great example of customer service- even though as I said - I was not staying at the hotel as such and really just a complete stranger. They did not have to go to these lengths but I am grateful and appreciate that they did because the parcel was of great importance to me and I was concerned it would be lost. I am greatly relieved now. would like to return to the hotel one day, but next time hopefully as a guest or at least for an afternoon tea ! Thank you so much again to all at Nutfield Priory . What a high standard. 5 easy stars.

We came for dinner at The Cloisters Restaurant, amazing as always and the best service from Alek and in particular Alex who went out of his way to make us feel welcome from the moment we sat down until we left. We’re looking forward to staying again soon

We had a spa day and stayed the night. Positives: The building of the hotel is absolutely beautiful. The room was spacious and clean. A huge variety of tea and coffee in the room. On arrival, the reception team were friendly and called over to the spa to let us know our room was ready early. Staff in the spa were lovely. Made us feel welcome instantly. We were given robes and flip flops. Massage by Tanya was brilliant and I felt relaxed afterwards. Afternoon tea in the spa was pleasant. Breakfast was delicious- lots of choice and friendly atmosphere. The dining space is stunning and the positioning of the tables by the window was a nice touch. It was lovely to look at the view. Extensive wine list in the restaurant. Things that would make it 5* - Our room was absolutely freezing even with the air con on the highest heat setting. - Dinner in the Cloisters Restaurant was very hit and miss. I ordered a medium rare steak. It came out very well done (I couldn’t cut it) I politely had to send it back and the second one arrived. It tasted like charcoal and not much else and the chips were raw. By the time my meal had arrived back, my husband had finished and I had to eat by myself. I felt as though we were treated differently because we had a spa package- almost like we didn’t matter in comparison to other outside guests. We were given a set menu but the small print said ‘£45 each towards your meal’ once I asked for the a la cart menu (which we had seen online), we received a more attentive service. The dinner let the experience down. Overall an enjoyable day/night stay.