Hotel in zona Forge Mill Needle Museum & Bordesley Abbey, Redditch

We have returned home from our 2 night break with you and felt the need to inform you of the many disappointing issues we experienced during our stay. On your website you promote yourself as Luxury however the standards we experienced fell way short of this. Having checked in and gone to our room 217, we were greeted with a twin room and not the double that had been booked. We weren't offered an alternative but for someone to come to our room to convert to a double. It was impractical as we wanted to go to the spa etc so we agreed the room could be done when we went to dinner. The conversation with the gentleman on reception was unnecessary as he repeatedly questioned us on the double bed we wanted and had booked. The shower lever to control the flow and temperature is a serious issue as its stiff and difficult to obtain the correct temperature. The number dial with the heat indicator also rotates which means we were guessing the correct position to get the desired temperature which was dangerous as my partner almost got scolded. Picture attached. At dinner on Friday, we were disappointed with the portion size of the mackerel starter which bizarrely on Saturday was far more generous and a much improved presentation. The dining room was chaotic and so noisy, so much so we couldn't hear the staff when they were bringing out food leading to more confusion. Saturday morning at breakfast was shambolic- you had many guests booked in and when we arrived at about 9am, there were queues for the hot drink station as there were no mugs. There were queues for hot food as there were no plates and queues for juices as there were no glasses!! The cereal station had run out of milk with no dairy free alternative ready. The soya milk when it came out was put in a tea cup not even a milk jug. A manager/ supervisor was putting sauce sachets into a pot- surely a pre- service task? To top this off, you ran out of eggs- how does a hotel run out of eggs when you have 80 plus golfers all having breakfasts? Whether it's supplier issue or poor kitchen management, someone should've managed this issue on Friday. Can I ask why, given your guests ratio is 95% adults you serve children's cereals - coco pops and rice crispies? Where are the cornflakes, weetabix etc. The fruit offering was dire, prunes, grapefruit and peaches- no yoghurt was available on Saturday. Having asked for our room to be serviced, it was disappointing to get back from golf on Saturday to find we weren't given additional toiletries. 3 small bottles to last 2 nights for 2 guests - not enough! Saturday night, one of our guests who has an allergy to onions was served food that had come into contact with onions. You were made aware of this allergy however still failed to manage this information. I understand our guest is expecting a follow up call regarding this. On both Saturday and Sunday after golf, we wanted crisps in the Terrace Bar but you had run out. When I asked the young lad on Sunday

Cannot fault, very welcoming and very nice area to sit outside and have drinks, would also say that the staff over at the hotel, will help in anyway, my daughter left her teddies in the room and only realised once we got home, I rang the hotel and they very kindly sent them back to us, would stay here again

Arrived late at night. Painless check in. Pleased to see that the bar was open until 2am. Room itself was clean but the decor in the hallways and the carpets are tired and stained. Hot breakfast was luke warm at best despite seeing a member of staff testing the food temperatures. The hot food trays might have been well over 62 degrees but the sausages and bacon in them weren't very hot. I do appreciate that it's difficult to keep dry hotplate food hot. Perhaps it's time to step out of the 70's and actually cook the breakfasts to order? Still a step up from the standard Premier Inn / Travelodge rooms.

We stayed here is my wife’s parents are now in an old folks home very near to the hotel. We stayed in one of the double rooms, which is true to the photos you see on this site. The room and bathroom are both done out very well and this place is great for a stay of a few nights. The bed is comfortable, although quite a high to get into, double wardrobe with hanging space and plenty of tea and coffee with the kettle etc. A major selling point is Ali, who is a family member of the hotel owners. He could not have been more helpful. Unfortunately, I have to use a walking stick and Ali would not hear of us carrying our cases up or down the stairs, even coming out to the car park to collect things for us. As we live in Spain, we will be using this place every time we return to the UK to visit my wife’s parents.

Held a reunion for 25 people from all around the UK, on a Monday evening. Everything went really well from check in to leaving. Only had compliments from those attending. Function room was ideal for us. Food for a function was better than expected with only clean plates leaving the function room, quite unusual! The rooms were perfectly adequate for our requirements and I would say the day rate was very fair. Ours also included the evening meal as well as breakfast. All staff were excellent but a big shout out to Helen, who organised the evening and Taylor who looked after us so well on the night. Breakfast was also pretty good ,especially for those with a bit of a hangover! Cannot really fault in any way. Hope to repeat next year!